Director of Customer Experience Strategy

6 hours ago


Spring, Texas, United States HP Development Company, L.P. Full time
Job Description

HP Development Company, L.P. is seeking a highly skilled and experienced professional to fill the role of Director of Customer Journey Mapping and Curation. This position will play a critical role in shaping the company's customer experience strategy and ensuring that our products and services meet the evolving needs of our customers.

Key Responsibilities:
  • Lead a team of experience designers and curators to develop and implement customer journey maps and experiences that drive business outcomes.
  • Collaborate with cross-functional teams to identify opportunities to improve customer experiences and develop strategies to address these opportunities.
  • Develop and maintain a deep understanding of customer needs and preferences to inform experience design and development.
  • Establish and maintain relationships with key stakeholders, including business leaders, product managers, and customer support teams.
  • Stay up-to-date with industry trends and best practices in customer experience design and development.
Requirements:
  • 10+ years of experience in experience design, design thinking, and product management.
  • Proven track record of leading teams and driving cross-functional projects.
  • Formal academic training in design thinking and/or experience design.
  • MBA or advanced university degree highly desired.
Preferred Qualifications:
  • Experience working in a fast-paced, dynamic environment.
  • Strong understanding of technology and its impact on customer experiences.
  • Ability to communicate complex ideas and strategies to both technical and non-technical stakeholders.
What We Offer:
  • Competitive salary and bonus structure.
  • Comprehensive benefits package, including health insurance, dental insurance, vision insurance, and more.
  • Generous time off policies, including 4-12 weeks fully paid parental leave based on tenure.
  • Opportunities for professional growth and development.


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