Customer Experience Trainer

2 weeks ago

Fayetteville, Arkansas, United States OzarksGo Full time
Job Title: Customer Experience Trainer

OzarksGo, a telecommunications subsidiary of Ozarks Electric Cooperative, is seeking a skilled Customer Experience Trainer to join our team in Fayetteville, Arkansas. As a Customer Experience Trainer, you will play a critical role in developing and delivering comprehensive training programs to enhance the skills of our employees and improve the customer experience.

Key Responsibilities:
  • Develop and deliver training programs to educate employees on various topics, including product features, technical troubleshooting, customer interaction, and support processes.
  • Create training materials, including presentations, manuals, simulations, and online modules, to support the training programs.
  • Facilitate training sessions, both in-person and remotely, to educate employees on various topics and adapt training methods to meet different learning styles and needs.
  • Assist in the onboarding process for new employees, providing orientation sessions, introducing department policies and procedures, and ensuring they have a solid understanding of the support tools and systems.
  • Develop and deliver continuous training and development sessions to enhance the skills of employees and stay updated with the latest product developments, industry trends, and best practices.
  • Emphasize the importance of safety protocols and compliance with industry standards and regulations throughout the training program.
  • Assess the knowledge of employees through evaluations, quizzes, and performance metrics, gathering feedback from employees and management to identify areas for improvement and make necessary adjustments to training materials and methods.
  • Collaborate with subject matter experts to update and maintain a knowledge base of technical information, troubleshooting guides, and best installation practices.
  • Provide hands-on training opportunities for employees to develop practical skills related to their field, overseeing and guiding employees during practice sessions to ensure proper technique and adherence to best practices.
  • Work closely with all other stakeholders to understand training needs, align training programs with business goals, and provide regular updates on training initiatives to improve the customer experience.
Requirements:
  • Bachelor's degree in a business, communications, education, or related field, or equivalent work experience.
  • Two to three years of customer support or training experience with proven experience in developing and delivering training programs.
  • Experience in the Broadband or technology industry is preferred.
  • Ability to operate all equipment normally found in an office environment, including a headset/microphone.
  • Proficient knowledge of normal office software (Word, Excel, PowerPoint, Outlook).
  • Valid driver's license without violation that would prohibit insurability.
  • Exemplary attendance and punctuality, with good problem-solving skills and ability to multitask in a fast-paced environment.
  • Ability to give, receive, and analyze information, prepare written materials, and articulate goals and action plans.
  • Effective communication and presentation skills, with ability to prioritize projects and meet deadlines under pressure.
Physical Requirements:
  • Mainly requires sitting to complete work with a computer and telephone, with some walking and standing, occasional lifting and/or carrying and/or pushing/pulling of various items less than 10 pounds.
  • Visual and audio acuity is essential to this position.
Supervises:
  • None

OzarksGo is an EOE/AA/W/M/VETERAN/Disability employer.

  • Customer Experience Ambassador

    4 weeks ago

    Fayetteville, Arkansas, United States Talbots Full time

    Job Summary:We are seeking a skilled Customer Experience Ambassador to join our team at Talbots. As a key member of our service team, you will be responsible for creating and fostering a culture of hospitality that exceeds our customers' expectations.Key Responsibilities:Build Strong Relationships: Develop and maintain strong relationships with customers,...

  • Sales Associate

    2 weeks ago

    Fayetteville, Arkansas, United States Old Navy Full time

    Customer Experience SpecialistWe are seeking a highly skilled Customer Experience Specialist to join our team at Old Navy. As a key member of our sales floor team, you will be responsible for providing exceptional customer service and product expertise to our customers.Key Responsibilities:Engage with customers to understand their needs and...

  • Insurance Client Experience Representative

    4 weeks ago

    Fayetteville, Arkansas, United States G&G Independent Insurance Full time

    About G&G Independent InsuranceWe are a dynamic and innovative insurance company dedicated to providing exceptional customer experiences. Our mission is to revolutionize the insurance industry by delivering top-notch service and innovative solutions.Job SummaryWe are seeking a highly motivated and customer-focused Insurance Client Experience Representative...

  • Host - Guest Experience Specialist

    1 month ago

    Fayetteville, Arkansas, United States JJ's Grill Full time

    Job DescriptionWe are seeking a skilled Host to provide exceptional customer service and create a welcoming atmosphere for our guests at JJ's Grill.The ideal candidate will be a natural people person who can build rapport with guests and ensure a smooth dining experience.Key Responsibilities:Greet guests and seat them at tables or in waiting areas, ensuring...

  • Customer Service Representative

    3 weeks ago

    Fayetteville, Arkansas, United States Dart Container Full time

    Dart Container is seeking a motivated and reliable Customer Service Representative to join our team in Mason, MI, US. As the first point of contact for our customers, you will provide exceptional service by taking, expediting, and following up on customer orders, returns, and credit and debit memos. You will communicate with customers and other departments...

  • Customer Service Representative

    3 weeks ago

    Fayetteville, Arkansas, United States USA Online LLC Full time

    Education RequirementsWe are seeking a highly motivated individual with a strong educational background to join our team as a Customer Service Representative. A high school diploma or equivalent is required, with a preference for candidates who have pursued higher education.Work ExperienceAs a Customer Service Representative, you will be responsible for...

  • Customer Service Representative

    3 weeks ago

    Fayetteville, Arkansas, United States andhraonline Full time

    **Work Experience**Freshers with a strong desire to learn and grow in their career 1-5 years of experience in customer-facing roles 6-10 years of experience in customer service and support 10+ years of experience in leadership roles with a focus on customer service **Education**12th Pass with a strong foundation in communication skills Graduate with a degree...

  • Customer Service Representative

    4 weeks ago

    Fayetteville, Arkansas, United States palakkadonline Full time

    **About the Role**We are seeking a highly motivated and customer-focused individual to join our team at Palakkadonline as a Customer Service Representative. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns in a timely and professional manner.**Key...

  • Customer Service Representative

    2 weeks ago

    Fayetteville, Arkansas, United States Haldwanionline Full time

    Work ExperienceWe are looking for a Fresher with 1-10 years of experience in customer-facing roles.Our ideal candidate has experience in handling customer inquiries, resolving issues, and providing excellent customer service.EducationWe value candidates with a 12th Pass, Graduate, Post Graduate, or Doctorate degree in any field.However, we also consider...

  • Customer Service Representative

    3 weeks ago

    Fayetteville, Arkansas, United States vijayawadaonline Full time

    **Work Experience**We are seeking a highly motivated and experienced Customer Service professional to join our team at Vijayawadaonline. The ideal candidate will have a strong background in customer-facing roles and a passion for delivering exceptional service.**Key Responsibilities:**Provide top-notch customer service to clients and customersResolve...

  • Customer Service Representative

    3 weeks ago

    Fayetteville, Arkansas, United States hajipuronline Full time

    **Work Experience**Freshers with 1-10 years of experience1-10 years of experience in customer service12th Pass, Graduate, Post Graduate, Doctorate, or Other Education**Customer Service Classified Ads in Hajipur (Bihar)**We are looking for a customer service professional to join our team at Hajipuronline.As a customer service representative, you will be...

  • Customer Service Ambassador

    3 weeks ago

    Fayetteville, Arkansas, United States Staff My Agency Full time

    Customer Service RepresentativeLarry Bittle - State Farm Agency, located in Fayetteville, AR is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. Insurance experience is not required as we will train the right person with the right skill set If you have a talent for customer care and understand the...

  • Customer Service Representative

    2 weeks ago

    Fayetteville, Arkansas, United States yamunanagaronline Full time

    Work ExperienceWe are seeking a Fresher with a strong passion for delivering exceptional customer service.Our ideal candidate will have a minimum of 1 year of experience in a customer-facing role.As a Customer Service Representative at Yamunanagar Online, you will be responsible for providing timely and effective support to our customers.EducationWe value...

  • Customer Service Representative

    3 weeks ago

    Fayetteville, Arkansas, United States salemonline Full time

    **About the Role**We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Salemonline.As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.**Key Responsibilities**Respond to customer inquiries and resolve issues in...

  • Customer Service Representative

    4 weeks ago

    Fayetteville, Arkansas, United States salinasonline Full time

    Education RequirementsWe are seeking a highly motivated individual with a strong educational background to join our team as a Customer Service Representative. A high school diploma or equivalent is required, with a preference for candidates with a graduate or postgraduate degree.Work ExperienceAs a Customer Service Representative, you will be responsible for...

  • Customer Service Representative

    3 weeks ago

    Fayetteville, Arkansas, United States kancheepuramonline Full time

    Work ExperienceWe are seeking a Fresher with a strong passion for delivering exceptional customer service to join our team at Kancheepuramonline.Our ideal candidate will have a minimum of 1 year of experience in a customer-facing role and be able to work effectively in a fast-paced environment.Responsibilities will include:Providing top-notch customer...

  • Customer Service Representative

    4 weeks ago

    Fayetteville, Arkansas, United States tiruppuronline Full time

    Work ExperienceWe are seeking a Fresher with a strong passion for delivering exceptional customer service.Our ideal candidate will have a minimum of 1 year of experience in a customer-facing role.Responsibilities include:Providing timely and effective support to customers via phone, email, and chat.Resolving customer complaints and issues in a professional...

  • Customer Service Representative

    3 weeks ago

    Fayetteville, Arkansas, United States tiruppuronline Full time

    Work ExperienceWe are seeking a Fresher with a strong passion for delivering exceptional customer service.Our ideal candidate will have a minimum of 1 year of experience in a customer-facing role.Responsibilities include:Providing timely and effective support to customers via phone, email, and chat.Resolving customer complaints and issues in a professional...

  • Customer Service Representative

    4 weeks ago

    Fayetteville, Arkansas, United States kolhapuronline Full time

    Work ExperienceWe are seeking a Fresher with a strong passion for delivering exceptional customer service.Our ideal candidate will have a minimum of 1 year of experience in a customer-facing role.Responsibilities include:Providing timely and effective support to customers via phone, email, and chat.Resolving customer complaints and issues in a professional...

  • Customer Service Representative

    3 weeks ago

    Fayetteville, Arkansas, United States SPAR International Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant at SPAR Torhead in Hamilton. As a key member of our store team, you will play a vital role in providing exceptional customer service and ensuring a positive shopping experience for our customers.Key ResponsibilitiesProvide friendly...