Customer Service Representative

3 weeks ago

Fayetteville, Arkansas, United States Dart Container Full time

Dart Container is seeking a motivated and reliable Customer Service Representative to join our team in Mason, MI, US. As the first point of contact for our customers, you will provide exceptional service by taking, expediting, and following up on customer orders, returns, and credit and debit memos. You will communicate with customers and other departments on order status and resolve customer issues, problem-solve, research, analyze, and resolve customer issues. You will utilize multiple computer applications simultaneously to research, analyze, and resolve customer issues. Core skills and qualifications include a high school diploma or equivalent, six months of customer service experience in an office environment, excellent verbal and written skills, and proficiency in Microsoft Office. Preferred skills and qualifications include six months of customer service experience in a call/contact center environment, SAP experience, and coursework towards an Associate's degree. As a Customer Service Representative, you will work in an energetic, innovative, and creative environment where problem-solving is celebrated and dependability is essential. You will be provided with the tools and training to succeed in this role. If you are a clear communicator who is not afraid of heavy multi-tasking and working in a fast-paced environment, apply below. Day-to-Day Role: Provide exceptional customer service by taking, expediting, and following up on customer orders, returns, and credit and debit memos. Communicate with customers and other departments on order status and resolve customer issues, problem-solve, research, analyze, and resolve customer issues. Utilize multiple computer applications simultaneously to research, analyze, and resolve customer issues. Core Skills & Qualifications: High School diploma or equivalent. Six months of customer service experience in an office environment. Excellent verbal and written skills, which includes strong attention to detail and accuracy. Proven ability to utilize computer applications to retrieve information. Proficient in Microsoft Office. Preferred Skills & Qualifications: Six months of customer service experience in a call/contact center environment. SAP experience. Coursework towards Associate's Degree. Benefits: Dart Container full-time employees enjoy great benefits, including medical, dental, vision, life insurance, 401(k) with company matching contributions, paid vacation, paid holidays, short-term disability, tuition assistance, product discounts, and more. If you experience difficulty applying online, you may call or email us at for assistance. Dart Container is an equal opportunity employer and will consider all candidates for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. If you have a disability and need an accommodation to access this website or for the application process, you should call Dart at or email us at Relay calls can be made by dialing 711 or the relay number for your state. INDHP

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