Host - Guest Experience Specialist
1 month ago
We are seeking a skilled Host to provide exceptional customer service and create a welcoming atmosphere for our guests at JJ's Grill.
The ideal candidate will be a natural people person who can build rapport with guests and ensure a smooth dining experience.
Key Responsibilities:
- Greet guests and seat them at tables or in waiting areas, ensuring a warm and inviting welcome.
- Develop a basic understanding of our menu offerings to provide informed recommendations to guests.
- Assign patrons to tables suitable for their needs, taking into account factors such as party size and special requests.
- Inform guests of current promotions and specials, and ensure a seamless handoff to the service staff.
- Manage the flow of guests into the dining and bar areas, providing accurate wait times and updates as needed.
- Conduct regular bathroom checks to maintain a clean and hygienic environment.
- Develop a general understanding of our waitlist management system to ensure efficient guest flow.
Qualifications:
- A friendly and guest-focused personality, with excellent communication and interpersonal skills.
- The ability to articulate clear and concise greetings and farewells to guests, as well as understand and respond to requests for assistance.
- Effective communication skills, both in person and over the phone, to ensure seamless interactions with guests and staff.
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