Host - Guest Experience Specialist

1 month ago


Fayetteville, Arkansas, United States JJ's Grill Full time
Job Description

We are seeking a skilled Host to provide exceptional customer service and create a welcoming atmosphere for our guests at JJ's Grill.

The ideal candidate will be a natural people person who can build rapport with guests and ensure a smooth dining experience.

Key Responsibilities:

  • Greet guests and seat them at tables or in waiting areas, ensuring a warm and inviting welcome.
  • Develop a basic understanding of our menu offerings to provide informed recommendations to guests.
  • Assign patrons to tables suitable for their needs, taking into account factors such as party size and special requests.
  • Inform guests of current promotions and specials, and ensure a seamless handoff to the service staff.
  • Manage the flow of guests into the dining and bar areas, providing accurate wait times and updates as needed.
  • Conduct regular bathroom checks to maintain a clean and hygienic environment.
  • Develop a general understanding of our waitlist management system to ensure efficient guest flow.

Qualifications:

  • A friendly and guest-focused personality, with excellent communication and interpersonal skills.
  • The ability to articulate clear and concise greetings and farewells to guests, as well as understand and respond to requests for assistance.
  • Effective communication skills, both in person and over the phone, to ensure seamless interactions with guests and staff.

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