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Insurance Client Experience Representative
2 months ago
We are a dynamic and innovative insurance company dedicated to providing exceptional customer experiences. Our mission is to revolutionize the insurance industry by delivering top-notch service and innovative solutions.
Job SummaryWe are seeking a highly motivated and customer-focused Insurance Client Experience Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our policyholders, ensuring their needs are met and exceeded.
Key Responsibilities- Provide exceptional customer service to policyholders via phone, email, and in-person interactions.
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Collaborate with internal teams to ensure seamless customer experiences.
- Identify and recommend cross-selling and upselling opportunities to increase revenue and customer satisfaction.
- Stay up-to-date on industry trends and regulatory requirements to provide expert advice to customers.
- Work effectively in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously.
- Excellent communication and interpersonal skills.
- Ability to work in a team environment and collaborate with colleagues.
- Strong problem-solving and analytical skills.
- High school diploma or equivalent required; insurance experience a plus.
- Ability to work in a dynamic and fast-paced environment.
- Competitive salary and monthly bonus opportunity.
- 15 days PTO and 8 company holidays.
- Flexible schedule and remote work options.
- Rich benefits package, including health, dental, and vision insurance.
- Retirement savings matching and professional development opportunities.
