Customer Service Technician

3 days ago


Houston, Texas, United States Houston Independent School District Full time

We are seeking a skilled Customer Service Technician to join our team at Houston Independent School District. In this role, you will be responsible for addressing incidents of service interruption and taking steps to re-initiate service or properly escalate for resolution.

About the Position

This position may work in a variety of settings, including a call center/service desk, dispatched to a campus, or working in Customer Service. As a Customer Service Technician, you will be the first point of contact for customers experiencing technical issues, and you will be responsible for resolving their problems in a timely and efficient manner.

Key Responsibilities

The key responsibilities of this role include:

  • Providing exceptional customer service via phone, email, or in-person
  • Resolving technical issues in a timely and effective manner
  • Maintaining accurate records of customer interactions and issue resolutions
  • Collaborating with internal teams to resolve complex issues

To be successful in this role, you will need:

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Minimum 2 years of experience in a technical support role
  • Excellent communication and problem-solving skills
  • Ability to work effectively in a team environment

The estimated salary for this position is $58,000 - $68,000 per year, depending on experience and qualifications.



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