Customer Service Liaison

3 days ago


Houston, Texas, United States Briggs Equipment Full time
Job Title: Customer Service Liaison

We are seeking a skilled Customer Service Liaison to join our team at Briggs Equipment. This is a full-time position responsible for providing day-to-day oversight and direction to the Service Department within the assigned location.

Key Responsibilities:
  • Dispatch, assign, and monitor technicians to service calls based on technical certification levels and/or skillset.
  • Communicate with customers to update technicians scheduling, service repair completions, quotations, or delays.
Requirements:
  • Bachelor's degree in a related field or equivalent experience.
  • Minimum 5 years of customer service, operations, or similar work experience.

The estimated salary for this position is $65,000-$80,000 per year, depending on experience.



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