Hotel Front Desk Representative

6 days ago


Tempe, Arizona, United States La Quinta Inn, Phoenix Sky Harbor Airport Full time
Hotel Front Desk Representative

We are seeking a highly skilled and enthusiastic Hotel Front Desk Representative to join our team at La Quinta Inn, Phoenix Sky Harbor Airport. As a key member of our guest services team, you will be responsible for delivering exceptional customer experiences and ensuring the smooth operation of our front desk.

Key Responsibilities:

  • Welcome and register guests, manage accounts, and provide keys and room numbers
  • Work closely with housekeeping staff to ensure rooms are ready for new guests
  • Field customer complaints and resolve issues in a professional and courteous manner
  • Perform regular bookkeeping duties, including maintaining accurate guest information and credit card records
  • Take incoming calls, online and in-person room bookings, and answer questions about guest needs

Requirements:

  • Experience answering telephone calls and resolving stressful situations
  • High school diploma or equivalent required; hospitality industry experience preferred
  • Strong knowledge of Microsoft Office and reservation management systems
  • Excellent customer service, interpersonal, organizational, and time management skills

Compensation: $29,000 per year



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