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Financial Services Representative

2 months ago

Loma Linda, California, United States Loma Linda University Medical Center Full time
Job Summary:

The Financial Counselor 2-ED plays a vital role in supporting patients navigating the financial process within our Emergency or Advanced Urgent Care departments. This position contributes to all functions of the financial office, serving as a resource to colleagues and ensuring seamless communication with payers, primary care physicians, and RN service coordinators.

Key Responsibilities:
  • Verify patient benefits and eligibility
  • Facilitate authorization from payers and medical groups
  • Obtain necessary documentation to support authorization requests
  • Maintain ongoing communication with payers, primary care physicians, and RN service coordinators
  • Create and execute financial contracts with patients and payers for both Loma Linda University Medical Center facility and Loma Linda University Health professional services
Requirements:
  • High School Diploma or GED required
  • Minimum three years customer service experience, preferably in hospital-based registration, physician's office, or Medical Group registration
  • Experience with Federal, State, and County eligibility regulations preferred
Preferred Skills:
  • Excellent Customer Service skills
  • Ability to write legibly and communicate effectively in English
  • Proficiency in Microsoft applications and patient accounting software
  • Ability to work calmly and respond courteously under pressure