Member Experience Manager

2 weeks ago


Kansas City, Kansas, United States Industrious Full time
About Industrious

Industrious is a leading provider of premium workplace-as-a-service solutions, renowned for delivering exceptional experiences to teams of all sizes and stages. Our mission is to create great days for our members by fostering a collaborative and inclusive environment that encourages innovation and growth.

The Role

We are seeking a highly skilled Member Experience Manager to join our team. As a key member of our operations team, you will be responsible for delivering an exceptional experience to our members, ensuring seamless day-to-day operations, and driving business growth through consultative sales and community engagement.

Key Responsibilities
  • Develop and maintain strong relationships with members, understanding their needs and delivering tailored solutions
  • Manage day-to-day operations, including event planning, logistics, and communication
  • Drive business growth through consultative sales and community engagement
  • Collaborate with cross-functional teams to ensure seamless execution of events and programs
Requirements
  • Proven experience in hospitality, customer service, or a related field
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong business acumen and analytical skills
What We Offer

At Industrious, we offer a competitive compensation package, including a base salary range of $65,000 to $75,000, with opportunities for performance-related bonus pay. Our total compensation package also includes heavily subsidized healthcare plans, generous paid time off, company stock options, wellness programs, professional development grants, and a 401k plan.

About the Location

This role is based in Kansas City, MO, and requires a strong connection to the local business community. As a Member Experience Manager, you will be responsible for building relationships with local businesses and identifying opportunities for growth and development.


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