Member Experience Manager
2 weeks ago
Industrious is a leading provider of premium workplace-as-a-service solutions, renowned for delivering exceptional experiences to teams of all sizes and stages. Our mission is to create great days for our members by fostering a collaborative and inclusive environment that encourages innovation and growth.
The RoleWe are seeking a highly skilled Member Experience Manager to join our team. As a key member of our operations team, you will be responsible for delivering an exceptional experience to our members, ensuring seamless day-to-day operations, and driving business growth through consultative sales and community engagement.
Key Responsibilities- Develop and maintain strong relationships with members, understanding their needs and delivering tailored solutions
- Manage day-to-day operations, including event planning, logistics, and communication
- Drive business growth through consultative sales and community engagement
- Collaborate with cross-functional teams to ensure seamless execution of events and programs
- Proven experience in hospitality, customer service, or a related field
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong business acumen and analytical skills
At Industrious, we offer a competitive compensation package, including a base salary range of $65,000 to $75,000, with opportunities for performance-related bonus pay. Our total compensation package also includes heavily subsidized healthcare plans, generous paid time off, company stock options, wellness programs, professional development grants, and a 401k plan.
About the LocationThis role is based in Kansas City, MO, and requires a strong connection to the local business community. As a Member Experience Manager, you will be responsible for building relationships with local businesses and identifying opportunities for growth and development.
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