Customer Experience Director

4 weeks ago


Kansas City, Kansas, United States Emler Swim School Full time

About the Role:

We are seeking a highly skilled and experienced Customer Experience Director to join our team at Emler Swim School. As a key member of our leadership team, you will be responsible for driving exceptional customer experiences and satisfaction.

Key Responsibilities:

  • Lead by example, working front-line shifts to understand the needs of our customers and team members.
  • Develop and implement strategies to enhance customer satisfaction and loyalty.
  • Collaborate with our instructional team to ensure a high-quality learning experience for our students.
  • Coach and develop our team members to achieve their full potential.
  • Monitor and analyze customer feedback to identify areas for improvement.

Requirements:

  • Proven experience in customer-facing roles, preferably in a leadership capacity.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong analytical and problem-solving skills.

What We Offer:

A competitive salary and benefits package, opportunities for professional growth and development, and the chance to work with a dynamic and supportive team.



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