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Ford Certified Service Consultant
2 months ago
Company Background:
Pettus Ford - De Soto is a prominent automotive dealership group based in Missouri, specializing in a diverse range of pre-owned vehicles. As a franchised dealer for Ford, Chrysler, Dodge, Jeep, and RAM, we pride ourselves on our commitment to exceptional customer service and teamwork.
Our workplace culture is centered around professionalism, collaboration, and a strong sense of community. We genuinely value our employees, treating them like family, which fosters lasting relationships both within our team and with our customers.
Work Environment Highlights:
- Opportunities for professional growth
- Attractive company benefits
- Competitive compensation
- Comprehensive health coverage
- Hands-on training
- A supportive company culture
- A stable environment for career development
Role Description:
As a Service Advisor, you will play a crucial role in our busy service department, acting as the primary point of contact between our customers and technicians. This position requires a dynamic individual who excels in customer service and can manage multiple tasks efficiently in a fast-paced setting.
Key Responsibilities:
- Welcome customers and deliver outstanding service
- Possess a minimum of two years of relevant experience in a service advisor role
- Experience in a dealership environment is preferred
- Hold necessary Ford certifications
- Listen attentively to customer inquiries and document them accurately
- Coordinate service appointments for vehicles
- Provide accurate estimates for repairs and services
- Communicate effectively with technicians to ensure timely service completion
- Maintain precise records of services rendered and payments processed
- Handle cash and credit transactions
- Assist in managing inventory and ordering parts
Qualifications:
- Understanding of automotive repair and maintenance practices
- Familiarity with various automotive services such as brake systems, suspension, oil changes, and diesel engine repair is advantageous
- Excellent communication and interpersonal skills
- Able to prioritize and multitask in a high-energy environment
- Detail-oriented with strong organizational capabilities
- Prior cash handling experience is a plus
Employee Benefits:
- Comfortable Work Environment: Work in temperature-controlled facilities designed for your comfort.
- Exclusive Employee Discounts: Access special pricing on vehicles, parts, and services.
- Comprehensive Health Benefits: Health, dental, and vision insurance options available.
- Retirement Planning: Benefit from our 401K matching program.
- Education Support: Free college degree programs available.
- Travel Discounts: Enjoy special rates on travel and entertainment.
- Company Retreat: Access to a serene lake house for relaxation.
- Team Events: Engage in team-building activities that enhance workplace camaraderie.
- Training Opportunities: Paid training and development programs offered.
- Career Advancement: We prioritize internal promotions and growth.
- Tool Insurance: Coverage for your essential tools.
- Paid Time Off: Vacation and sick leave available.
Pettus Ford - De Soto is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not tolerate discrimination or harassment of any kind.
