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Service Department Administrator

3 weeks ago

KailuaKona, Hawaii, United States Pape Machinery Inc C&F Full time

Pape Machinery Inc. C&F is a leader in capital equipment solutions in the West. We are seeking an experienced Service Department Administrator to join our team in Kona, HI.

The estimated annual salary for this position is $60,000 - $70,000 based on experience and qualifications.

Job Description

This role involves managing service department operations, preparing repair estimates, providing excellent customer service, and maintaining accurate records.

Key Responsibilities:
  • Manage service requests, ensure timely completion, and maintain high levels of customer satisfaction.
  • Prepare detailed repair estimates, considering labor, parts, and material costs.
  • Provide top-notch customer service via phone, email, and in-person interactions.
  • Assist with technician scheduling, ensuring efficient allocation of resources.
  • Maintain organized records, including customer information, service history, and inventory management.
Requirements:
  • Bachelor's degree in Business Administration or related field (or equivalent experience).
  • Excellent communication, organizational, and problem-solving skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and ability to learn internal systems.
  • Experience working in a fast-paced environment, preferably in customer-facing roles.
  • Strong attention to detail, accuracy, and time management skills.
Benefits:
  • Competitive salary range: $60,000 - $70,000 per year.
  • Ongoing training and development opportunities to enhance your skills and career growth.
  • Comprehensive benefits package, including medical, dental, vision, and prescription insurance.
  • 401(k) and Roth 401(k) retirement plans with company match.
  • Flexible spending accounts, life insurance, short-term and long-term disability insurance, employee assistance program, and more.