Medical Secretary

4 weeks ago


Palm Bay, Florida, United States Hendersonville Pediatrics Full time
Job Overview

Hendersonville Pediatrics is seeking a highly skilled and detail-oriented Medical Secretary to join our team. As a Medical Secretary, you will be the first point of contact for patients, sales representatives, and visitors, providing exceptional customer service and administrative support to our healthcare team.

Key Responsibilities
  • Answer and direct phone calls, schedule appointments, and greet patients in a friendly and professional manner.
  • Provide information to callers and transfer calls to the appropriate staff member as needed.
  • Welcomes and directs patients to the appropriate person or area, ensuring a smooth and efficient experience.
  • Schedule appointments, verify patient information, and inform patients of any necessary documentation or payment requirements.
  • Collect payment and verify insurance information, ensuring accurate and timely billing.
  • Process incoming messages and requests via the Patient Portal, maintaining confidentiality and adhering to HIPAA guidelines.
  • Maintain patient waiting areas, office files, and front-desk areas in a neat and organized manner.
  • Assist Medical Records as needed, completing forms, entering patient medical history, and processing chart attachments.
  • Exercise problem-solving and conflict resolution skills when handling patient complaints, referring to designated personnel as needed.
Requirements
  • High school diploma or equivalent required.
  • Minimum one year of medical secretary/receptionist experience in a healthcare setting or similar.
  • Valid North Carolina Driver's License, insurance, and ability to travel between locations in Brevard and Hendersonville.
  • Excellent communication and interpersonal skills, with the ability to work well under pressure and maintain confidentiality.
What We Offer
  • Competitive hourly rate of $18.40.
  • Full-time schedule with 32-40 hours per week.
  • Flexible hours, including evenings, weekends, and holidays.
  • Opportunity to work in a dynamic and growing healthcare organization.

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