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Executive Director of Retail Operations

2 months ago

Louisville, Tennessee, United States Camping World Holdings, Inc. Full time
About the Role

Camping World Holdings, Inc. is seeking a seasoned professional to fill the position of Executive Director of Retail Operations. This key role will be responsible for overseeing the day-to-day operations of our dealerships, ensuring maximum sales and profitability in a customer-centric environment.

Key Responsibilities
  • Leadership and Management: Manage a high-performing sales team, fostering a culture of excellence and customer satisfaction.
  • Strategic Planning: Develop and implement innovative strategies to drive sales growth, improve inventory management, and increase store profitability.
  • Operational Excellence: Oversee the Profit and Loss statement, manage budgets, and implement cost control mechanisms to ensure efficient operations.
  • Staff Development: Select, train, and develop staff for growth and development opportunities, promoting a culture of continuous learning and improvement.
  • Customer Service: Model and promote exceptional customer service behavior, ensuring a positive experience for all customers.
  • Compliance and Safety: Maintain a safe work environment for employees and customers, adhering to all relevant laws and regulations.
Requirements
  • Education: A Bachelor's degree is preferred, but relevant work experience in lieu of a degree will be considered.
  • Experience: Proven experience in managing a profit center, with a track record of success in driving sales growth and improving operational efficiency.
  • Skills: Excellent verbal and written communication skills, with the ability to coach, mentor, and develop others.
  • Physical Demands: Ability to lift up to 25 lbs and/or move up to 50 lbs with assistive devices, with periods of standing, stooping, crawling, and bending.
Compensation and Benefits

The total annual compensation range for this role is $140,000 - $275,000+, including base pay and variable compensation. In addition to competitive pay, we offer a comprehensive benefits package, including medical, dental, vision, and more. Full-time associates are eligible for paid time off, 401(k), and an employee assistance program, while part-time associates have access to dental and vision coverage.

We are an equal employment opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer experiences.