Fuel Center Lead

4 weeks ago


Richmond, Virginia, United States Kroger Full time
Fuel Center Lead Job Summary

As a Fuel Center Lead at Kroger, you will be responsible for creating an outstanding customer experience through exceptional service. You will establish and maintain a safe and clean environment that encourages our customers to return. You will achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. You will direct and supervise all functions, duties, and activities for the Fuel department. You will support the day-to-day functions of the Fuel operations. You will embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. You will demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Key Responsibilities:
- Assist store management in preparing the store/department budget, profit, and loss reviews, and take appropriate action on all financial reports
- Participate in the inventory process
- Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory
- Train department associates on inventory/stocking and Computer Assisted Ordering (CAO)
- Responsible for fuel delivery and documentation of fuel inventory
- Process fuel, merchandise, and lottery sales quickly and accurately
- Follow opening and closing procedures for Fuel center
- Maintain till according to company policy
- Perform cashier functions, including opening/closing register, ringing sales, completing tender transactions, and money drops
- Comply with safety procedures and identify unsafe conditions to management
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
- Maintain state, local, and company compliance reports and logs
- Complete incident and security reports
- Clean up spills and complete Fuel Spill Report
- Maintain knowledge of emergency plans numbers and procedures
- Notify management of customer or employee accidents
- Report all safety risks, or issues, and illegal activity, including robbery, theft, or fraud
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
- Stock and inventory merchandise in kiosks
- Clean and maintain kiosk and equipment as well as fuel dispensers, vending machines, trash receptacles, customer surfaces, and parking area outside the kiosk

Requirements:
- Effective Communication Skills
- Ability to handle stressful situations
- Knowledge of basic math (counting, addition, and subtraction)

Preferred Qualifications:
- High School Diploma or GED
- Any fuel experience
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