Box Office Manager
7 days ago
Live Nation Entertainment is a leading live entertainment company that operates globally. We are seeking a highly skilled Box Office Manager to oversee ticketing operations for concert venues in multiple locations around the US.
Key Responsibilities:- Manage the day-to-day operations of the Box Office department, ensuring all ticketing needs are addressed.
- Develop strong working relationships with Live Nation promoters, ticketing staff, guests, and affiliated partners.
- Manage the hiring, training, scheduling, and day-to-day supervision of all Box Office personnel.
- Ensure all Box Office staff adheres to the company's ticket operations policies and procedures.
- Collaborate with internal departments and external event personnel to ensure all ticketing needs are addressed.
- Organize and oversee nightly Box Office operations during events (Ticket Sales, Will Call, Ticketing Scanning, etc.).
- Create a positive & collaborative working environment and maintain staff morale.
- Ensure Ticketing department delivers exceptional customer service to all guests and works proactively to resolve any issues that arise.
- Bachelor's degree from an accredited university or comparable work experience.
- 2-3 years' experience as a Box Office manager or representative, including management level work experience.
- Strong knowledge of customer service, computer operations, and accounting/cash management procedures.
- Understanding of Ticketing systems including, but not limited to Ticketmaster Host, Archtics, AccountManager and the TM1 product suite.
- Previous experience managing season ticket business and ancillary products such as VIP Parking, Club and other premium hospitality offerings.
- Ability to provide leadership, engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate and diffuse possibly volatile situations with tact.
- Ability to communicate respectfully with diplomacy across all levels of business is essential.
- Excellent oral and written communication skills.
- Proficiency with Microsoft Office applications (Outlook, Excel, Word, etc.).
- Ability to work evening and weekend hours, based on the needs of daily business operations.
- Detail-oriented with a strong ability to work under pressure to meet strict and fluid deadlines.
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Box Office Associate
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Box Office Associate
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Boston, Massachusetts, United States Berklee College of Music Full timeJob SummaryWe are seeking a highly organized and customer-focused individual to join our team as a Box Office Clerk. In this role, you will be responsible for providing exceptional service to our patrons, assisting with ticket sales, and maintaining accurate records.Key ResponsibilitiesProvide top-notch customer service to patrons, responding to inquiries...
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Box Office Coordinator
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Box Office Coordinator
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Box Office Sales Associate
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Box Office Representative
2 weeks ago
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Box Office Representative
2 weeks ago
Boston, Massachusetts, United States Live Nation Entertainment Full timeJob Summary:Live Nation Entertainment is a global leader in live entertainment, comprising Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. We are seeking a skilled Box Office Representative to join our team at Leader Bank Pavilion.Key Responsibilities:Represent Live Nation and Leader Bank Pavilion to all venue visitors in a...
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Box Office Representative
2 weeks ago
Boston, Massachusetts, United States Live Nation Entertainment Full timeJob Summary:Live Nation Entertainment is a global leader in live entertainment, comprising Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. We are seeking a skilled Box Office Representative to join our team at Leader Bank Pavilion.Key Responsibilities:Represent Live Nation and Leader Bank Pavilion to all venue visitors in a...
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