Box Office Manager

7 days ago


Boston, Massachusetts, United States Live Nation Full time
Job Summary:

Live Nation Entertainment is a leading live entertainment company that operates globally. We are seeking a highly skilled Box Office Manager to oversee ticketing operations for concert venues in multiple locations around the US.

Key Responsibilities:
  • Manage the day-to-day operations of the Box Office department, ensuring all ticketing needs are addressed.
  • Develop strong working relationships with Live Nation promoters, ticketing staff, guests, and affiliated partners.
  • Manage the hiring, training, scheduling, and day-to-day supervision of all Box Office personnel.
  • Ensure all Box Office staff adheres to the company's ticket operations policies and procedures.
  • Collaborate with internal departments and external event personnel to ensure all ticketing needs are addressed.
  • Organize and oversee nightly Box Office operations during events (Ticket Sales, Will Call, Ticketing Scanning, etc.).
  • Create a positive & collaborative working environment and maintain staff morale.
  • Ensure Ticketing department delivers exceptional customer service to all guests and works proactively to resolve any issues that arise.
Requirements:
  • Bachelor's degree from an accredited university or comparable work experience.
  • 2-3 years' experience as a Box Office manager or representative, including management level work experience.
  • Strong knowledge of customer service, computer operations, and accounting/cash management procedures.
  • Understanding of Ticketing systems including, but not limited to Ticketmaster Host, Archtics, AccountManager and the TM1 product suite.
  • Previous experience managing season ticket business and ancillary products such as VIP Parking, Club and other premium hospitality offerings.
  • Ability to provide leadership, engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate and diffuse possibly volatile situations with tact.
  • Ability to communicate respectfully with diplomacy across all levels of business is essential.
  • Excellent oral and written communication skills.
  • Proficiency with Microsoft Office applications (Outlook, Excel, Word, etc.).
  • Ability to work evening and weekend hours, based on the needs of daily business operations.
  • Detail-oriented with a strong ability to work under pressure to meet strict and fluid deadlines.

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