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Box Office Sales Associate

2 months ago

Boston, Massachusetts, United States Boston Ballet Full time

The Heart of Boston Ballet

We believe that the community of employees that makes dance possible is better together when talented individuals with varied life experiences, identities, races, cultures, and ideas are welcomed, encouraged, and heard.

Job Summary

The Box Office Representative is a part-time, front-line, non-exempt position responsible for selling single, group, and subscription tickets for Boston Ballet performances and providing excellent customer service and accurate information to all patrons.

Key Responsibilities

  • Process subscriptions, exchanges, tickets, comps, group sales, refunds, donations, and gift cards using Tessitura (Boston Ballet's customer relation management database)
  • Balance and reconcile sales/exchange activities daily
  • Respond to inbound customer inquiries with a high level of customer service and a focus on being friendly, energetic, patient, and empathetic, and with a strong ability to problem solve difficult situations
  • Stay organized and aware of Box Office policies and general Boston Ballet information to accurately respond to customer inquiries, questions about subscriptions or ticket and discount information, performance schedule, casting, and special events
  • Work at the theatre in the Box Office during performance weeks to process sales, distribute tickets, and resolve customer issues
  • Perform various administrative tasks: dispense tickets in person and via mail, package subscriptions, accurately file orders

Requirements

Please be sure to include a cover letter with your resume to be considered for this position.