Retail Department Supervisor

1 month ago

Mishawaka, Indiana, United States Marshalls Full time
Job Summary

We are seeking a highly skilled Retail Department Supervisor to join our team at Marshalls. As a key member of our retail operations team, you will be responsible for executing receiving and merchandising standards, ensuring Associates are processing efficiently and effectively, and working as a team to deliver an exceptional customer experience.

Key Responsibilities
  • Create a positive internal and external customer experience by engaging and interacting with all customers.
  • Promote a culture of honesty and integrity, maintaining confidentiality and upholding our company values.
  • Orchestrate truck delivery, prioritizing the processing of merchandise onto the sales floor to ensure a seamless customer experience.
  • Train and mentor Associates on established merchandising and processing principles to ensure a high level of customer satisfaction.
  • Ensure merchandise is properly tagged, hung, secured, and coded to maintain a well-organized store environment.
  • Communicate effectively with the Coordinator on Duty to ensure efficient flow of goods to the sales floor.
  • Monitor productivity of the team and coach as necessary to ensure tasks and activities are completed according to store plan.
  • Organize and rotate back stock for easy replenishment to maintain a high level of customer satisfaction.
  • Maintain and uphold merchandising philosophy and signage standards to create an engaging shopping experience.
  • Maintain all organizational, cleanliness, and recovery standards for the backroom area to ensure a safe and efficient work environment.
  • Ensure compliance with recycling and hazardous waste programs to minimize our environmental impact.
  • Communicate accurately and effectively with management and Associates when setting and addressing priorities, providing progress updates to ensure a smooth operation.
  • Provide and accept recognition and constructive feedback to foster a positive and supportive work environment.
  • Partner with Management on Associate training needs to increase effectiveness and drive business results.
  • Ensure adherence to all labor laws, policies, and procedures to maintain a compliant and safe work environment.
  • Promote credit and loyalty programs to drive sales and customer engagement.
  • Support and participate in store shrink reduction goals and programs to minimize losses and drive business results.
  • Promote safety awareness and maintain a safe environment to ensure the well-being of Associates and customers.
Requirements
  • Able to work a flexible schedule, including nights and weekends.
  • Superior communication and organizational skills with attention to detail.
  • Capable of multi-tasking and responding appropriately to changes in direction or unexpected situations.
  • Team player, working effectively with peers and supervisors.
  • Capable of lifting heavy objects with or without reasonable accommodation.
  • Able to train others and provide guidance and support.
  • 1 year retail experience and 6 months of leadership experience.
Benefits

We offer a comprehensive benefits package, including Associate discount, EAP, smoking cessation, bereavement, 401(k) Associate contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses, and more. Those who meet service or hours requirements are also eligible for 401(k) match, medical/dental/vision, HSA, health care FSA, life insurance, short/long term disability, paid parental leave, paid holidays/vacation/sick, auto/home insurance discounts, scholarship program, and adoption assistance.

Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. We are an equal opportunity employer and consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

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