Customer Experience Associate

7 days ago


Portsmouth, Virginia, United States Village Hotels Full time

About Village Hotels

Village Hotels is a dynamic and innovative hospitality company that prides itself on delivering exceptional service and creating memorable experiences for its guests. As a Housekeeper, you will play a vital role in ensuring the highest standards of cleanliness and comfort in our hotels.

Key Responsibilities

• Maintain the highest standards of cleanliness and organization in guest rooms and public areas

• Ensure that all guest rooms are prepared to the highest standards before check-in

• Respond promptly to guest requests and resolve any issues in a professional and courteous manner

• Work collaboratively with the housekeeping team to achieve targets and deadlines

• Maintain a thorough knowledge of hotel facilities and services to provide guests with accurate information

Requirements

• Excellent attention to detail and ability to work efficiently in a fast-paced environment

• Strong communication and interpersonal skills, with the ability to work effectively with guests and colleagues

• Ability to lift and move heavy objects, and work at heights

• Flexibility to work a variety of shifts, including weekends and bank holidays

What We Offer

• Competitive pay and benefits package

• Free leisure club membership and discounts on food and drink

• Excellent training and development opportunities

• A fun and supportive work environment

• Opportunities for career progression and professional growth


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