Customer Care Associate

1 week ago


Portsmouth, Virginia, United States First Citizens Full time

Customer Service Specialist

Overview

The role of the Customer Service Specialist at First Citizens involves engaging with clients through various communication channels to address inquiries related to equipment leasing and loan services.

Key Responsibilities

  1. Manage inbound customer service interactions, handling over 75 calls daily.
  2. Process client requests, including password resets, account summaries, buyout inquiries, payment details, and updates to customer information.
  3. Deliver an exceptional customer experience for both internal and external clients.
  4. Utilize primary software systems, such as Salesforce and Pega, to fulfill customer requests efficiently.
  5. Participate in special projects as directed by management.

Qualifications

  • Strong interpersonal communication and collaborative skills.
  • Effective verbal and written communication abilities.
  • Excellent organizational skills with a keen attention to detail.
  • Capacity to excel in a dynamic, fast-paced environment.
  • A positive demeanor with the ability to manage multiple tasks simultaneously.
  • Proficient with technology, demonstrating a quick learning ability.
  • Familiarity with Salesforce, Pega, and/or InfoLease is advantageous.
  • Previous experience in customer service or sales is preferred.


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