Medical Records Site Supervisor
2 months ago
ROLE: The Medical Records Site Supervisor is responsible for overseeing the daily operations of the Release of Information (ROI) Specialists at a specific client site. This role acts as a liaison between MRO and Client Management staff to ensure that all ROI activities are compliant with established client policies, federal and state regulations, and are completed in a timely manner.
Key Responsibilities:- Manage workflow among on-site employees to ensure maximum productivity and quality standards are met.
- Adjust work assignments as needed to cover peak periods, leave, and vacancies.
- Provide coverage in the event of backlogs, illness, vacation, or leave of absence of medical record staff.
- Perform Quality Assurance monitoring of work performance for the ROI Specialists.
- Conduct productivity and work performance reviews for ROI Specialists in accordance with MRO/customer policies and procedures and Federal/State law.
- Monitor performance and provide performance feedback and evaluations for ROI Specialists. Monitor and approve paid time off and schedules for all staff.
- Promote a positive self-image of MRO with emphasis on customer service by treating patients, co-workers, and medical center personnel with courtesy and respect. Respond to customer needs in a positive and efficient manner.
- Provide support to the Area Manager, as needed.
- High School Diploma/GED required.
- Bachelor's and/or Associates Degree in Health Information Management, Business Administration, or a health-related field or equivalent experience is preferred.
- 1 year supervisory/management experience in an acute care setting.
- Knowledge of HIPAA privacy information standards required.
- Demonstrates excellence in written communication and interpersonal skills.
- Proficiency in Microsoft Office Applications required.
- Position requires standing, sitting, lifting up to 20 pounds.
- Position is performed in office and hospital settings.
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