Customer Service Representative

6 days ago


Nashville, Tennessee, United States SIXT USA Full time

We are seeking a skilled and enthusiastic Customer Service Agent to join our team at SIXT USA in Fort Myers, United States.

The estimated salary for this position is $20.25 per hour.

Job Description:

As a key member of our Branches & Operations division, you will be the point of contact with our customers through various channels, including phone, app, and direct interactions in our SIXT branches.

Your primary responsibility will be to deliver premium service directly to the customer, provide advice and sales support, and manage the rental process of our premium fleet.

You will work collaboratively with your team to explain our products, find the best solutions for customers, and manage day-to-day business operations.

Key Responsibilities:
  • Greet and engage with customers in a friendly and professional manner
  • Respond to customer inquiries, concerns, and requests efficiently and accurately
  • Process transactions, reservations, or orders using our computer systems
  • Provide product or service information to customers, helping them make informed decisions
  • Handle customer complaints with empathy and work towards satisfactory resolutions
  • Maintain accurate records of customer interactions and transactions
  • Collaborate with team members to ensure smooth operations and excellent service delivery
Requirements:

To succeed in this role, you will need:

  • A high school diploma or GED
  • At least one year of customer service experience in a fast-paced environment
  • Strong communication skills, both verbal and written
  • Excellent problem-solving abilities and attention to detail
  • Proficiency in basic computer navigation and Microsoft Office applications
  • A valid driver's license with a clean driving record
  • The ability to work flexible hours, including day and evening shifts
  • A positive attitude and enthusiasm for helping customers
  • The ability to remain calm and professional in high-pressure situations
  • Basic math skills for processing transactions accurately
  • Fluency in English; additional languages are a plus
About SIXT USA:

SIXT USA is a leading global mobility service provider with a strong presence in over 110 countries. Our company focuses on delivering exceptional customer experiences and outstanding customer service, while embracing true entrepreneurship and long-term stability.



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