Customer Service Representative- ICE

1 week ago


Nashville, Tennessee, United States Marriott Full time

Job Summary: We are seeking a skilled Customer Service Representative to join our team at the Gaylord Opryland Resort & Convention Center. As a key member of our Rooms & Guest Services Operations team, you will be responsible for providing exceptional service to our guests, responding to their requests and concerns in a timely and professional manner.

Key Responsibilities:

  • Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
  • Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension.
  • Receive, record, and relay messages accurately.
  • Log all guest requests or issues into computer, contact appropriate individual or department, and follow up with guest to ensure their request has been resolved to their satisfaction.
  • Provide information to guests about room features, property amenities, and local areas of interest.
  • May process room service orders, answer questions on menu selection and record transactions in point-of-sale system.
  • Assist guests with accessing internet and guestroom entertainment.

Requirements:

  • High school diploma or G.E.D. equivalent.
  • No related work experience required.
  • Ability to work in a fast-paced environment and provide exceptional customer service.
  • Excellent communication and problem-solving skills.

About Us: Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



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