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Housekeeping Department Head

2 months ago

Bloomington, Indiana, United States Aimbridge Hospitality Full time
Job Summary

The Housekeeping Operations Manager is responsible for overseeing the efficient operation of the Housekeeping Department, ensuring compliance with Aimbridge Hospitality standards. This role involves supervising a team of housekeeping staff, including rooms, front/back of house, public areas, and laundry.

Key Responsibilities:

  • Supervise and direct the work of housekeeping staff to ensure high-quality service and efficient operations.
  • Conduct daily inspections of rooms, public areas, and laundry facilities to ensure compliance with Aimbridge Hospitality standards.
  • Develop and implement effective training programs for housekeeping staff to enhance their skills and knowledge.
  • Monitor and control inventory levels of housekeeping supplies and equipment.
  • Collaborate with other departments, such as front desk and maintenance, to ensure seamless operations.
  • Respond to guest complaints and concerns in a professional and courteous manner.
  • Conduct performance evaluations and provide feedback to housekeeping staff.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Ensure compliance with Aimbridge Hospitality policies and procedures.

Requirements:

  • At least 5 years of progressive experience in a hotel or related field.
  • Supervisory experience required.
  • Proficient in Windows operating systems, Company-approved spreadsheets, and word processing.
  • Valid driver's license for the applicable state.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career advancement.
  • Professional development and training programs.
  • Collaborative and dynamic work environment.