Technical Support Specialist

2 weeks ago


Ashburn, Virginia, United States Franklin Fitch Full time

Role Overview

We are seeking a skilled Tier 3 Support Technician to join our team at Franklin Fitch. This exciting opportunity is perfect for an experienced professional who thrives in dynamic environments and is eager to make a meaningful impact.

Key Responsibilities:

  • Provide top-tier technical support to clients, resolving complex issues efficiently.
  • Perform routine maintenance tasks for multiple clients, ensuring seamless service delivery.
  • Offer managed device services, including network device checks and best practices implementation.
  • Collaborate closely with clients and internal teams to ensure exceptional service quality.

Requirements:

  • Proven experience in Systems Support, including break/fix issues, Group Policy Objects, Windows servers, Citrix, VMware, and SQL.
  • Network Support expertise, with a strong focus on Cisco ASA and Firepower, as well as familiarity with Palo Alto firewalls and Fortinet devices.

What We Look For:

  • Strong problem-solving skills and ability to troubleshoot complex technical issues.
  • Excellent communication and collaboration skills, with a focus on delivering exceptional client experiences.


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