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Customer Service Representative
2 months ago
Sea Mar Community Health Centers is seeking a highly motivated and detail-oriented Customer Service Representative to join our Managed Care Department in Vancouver, WA. As a key member of our team, you will play a vital role in ensuring that patients have access to quality healthcare services.
Key Responsibilities- Customer Service: Provide exceptional customer service to patients, ensuring that their needs are met and they have a positive experience with our organization.
- Public Health Coverage Enrollment: Assist patients with public health coverage program applications, ensuring they have selected a primary care provider and have access to necessary healthcare services.
- Insurance Education: Educate patients on their insurance options and benefits, helping them make informed decisions about their healthcare.
- Community Outreach: Participate in community outreach activities, engaging with patients and promoting our services to ensure they have access to quality care.
- Case Management: Serve as a case manager for patients, helping them navigate the healthcare system and access necessary services.
- Education: High school graduation; AA or BA in Social Services is preferred.
- Experience: At least 1 year of customer service experience is required; preferably in a healthcare environment.
- Skills: Excellent communication and interpersonal skills, ability to interpret instructions, and proficiency in Microsoft Office.
- Language: Bilingual preferred, but not required.
- Competitive Salary: A competitive salary and benefits package, including medical, dental, and vision coverage.
- Opportunities for Advancement: Opportunities for career growth and advancement within our organization.
- Culture of Excellence: A culture of excellence and a commitment to providing high-quality patient care.
