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Performance Integration Engineer

2 months ago

Atlanta, Georgia, United States Exotec Full time

Exotec stands at the cutting edge of technological innovation, aiming to transform the interaction between humans and robotics. Our advanced solutions are pivotal in enhancing the operational efficiency of major retail and e-commerce brands by fundamentally changing their order fulfillment processes, all while addressing labor challenges and promoting workplace safety.

By merging artificial intelligence with high-performance hardware, our robotic systems are deployed worldwide, and our rapid expansion has positioned us as the first industrial unicorn in France.

Joining Exotec presents an exciting opportunity to apply your expertise meaningfully. Collaborate and grow with nearly 800 ExoPeople globally to bring your ideas to fruition.

The robotics revolution is just the beginning at Exotec. Will you be part of it?

Key Responsibilities

Integrator Capability Development:

  • Assist in the creation of training materials and lead training sessions for integrators.
  • Address any inquiries or support requests from integrators.
Engineering Assistance:
  • Guide integrators on optimal system designs for Exotec products, balancing customer requirements with cost efficiency.
  • Help integrators comprehend functionalities, unique features, limitations of Exotec products, and best practices for integration.
  • Evaluate technical proposals in collaboration with integrators.
  • Review and approve integrator design documentation prior to installation.
Operational Support for Active Sites
  • Oversee the performance of Exotec systems.
  • Investigate the root causes of performance issues, coordinating with integrators to implement corrective actions.
  • Resolve issues escalated from the Exotec Control Center and integrators.
  • Assist integrators in maintaining their systems with the latest updates.
  • Support integrators with inquiries regarding Exotec services (e.g., systems in production, pre-production servers).
Continuous Improvement of Exotec Products & Services
  • Investigate the root causes of issues raised by the Control Center or integrators and propose improvement strategies.
  • Collaborate with Exotec teams to implement preventive measures for future challenges.
Qualifications
  • Bachelor's or Master's degree in mechanical or software engineering or mechatronics.
  • Technical Proficiencies (while not all may apply, if you resonate with 70%, we encourage you to reach out):
    • Strong troubleshooting abilities.
    • Familiarity with SQL and database management.
    • Proficiency in AutoCAD or similar CAD tools.
    • Basic understanding of networking concepts.
    • Experience or familiarity with Git, NodeRed, and Docker.
    • Ability to interpret code in C++, C, Python, JS, and/or Java.
  • Strong analytical skills with a passion for data interpretation.
  • Customer service-oriented mindset.
  • Enjoys teamwork and collaboration.
  • Willingness to work on-call shifts outside of standard office hours, including some overnight and weekend shifts.
  • Ability to travel for work up to 35-50% of the time.
Benefits
  • Stock option plan and performance-based bonuses.
  • Comprehensive medical, dental, and vision coverage.
  • Generous holiday pay and time off.
  • Retirement savings plan (401(k)).
  • Numerous training and development opportunities.
Exotec is committed to equal opportunity employment, and all applicants will be considered without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical or mental disability, medical condition, military or veteran status, genetic information, marital status, ethnicity, or any other protected classification, in accordance with applicable federal, state, and local laws. We foster an inclusive work environment that respects all differences.