Infrastructure Operations Coordinator
2 weeks ago
Position Title: IOC Specialist
Job Overview:
The IOC Specialist role offers a chance to engage in a dynamic and collaborative setting, focusing on the oversight of both internal and client infrastructures while addressing any incidents that may arise.
Key Responsibilities:
- Evaluate and confirm monitoring alerts to facilitate incident detection, categorization, and prioritization.
- Develop, enhance, and sustain monitoring alerts through the integration of diverse data sources.
- Manage and support Operating Systems including Windows Desktop, Windows Server, and Linux environments.
- Administer and oversee various networking equipment such as switches, routers, firewalls, and IDS/IPS systems.
- Support and maintain essential IT Services including Active Directory, File Systems, Antivirus solutions, and Backup systems.
- Address security incidents and investigations in collaboration with clients and IT service providers, adhering to service level agreements and IT service management processes.
- Perform additional responsibilities as required, with the understanding that some tasks may be reassigned to accommodate individuals with disabilities.
Required Skills and Competencies:
- Strong ethical judgment and critical thinking abilities.
- Proficient in English, with excellent verbal and written communication skills.
- Self-driven and disciplined in work habits.
- Exceptional analytical and investigative skills.
- Solid technical expertise in process design and implementation.
- Effective communication and presentation skills, thriving in a collaborative atmosphere.
- Customer-oriented mindset with the ability to manage expectations.
- Creative and analytical problem-solving capabilities.
- Ability to juggle multiple priorities in a high-pressure setting.
- Strong interpersonal skills and effective communication.
- Capability to produce detailed system and user documentation.
- Outstanding time management skills with a proven track record of meeting deadlines.
- Ability to perform well in a fast-paced and occasionally stressful environment.
- Proficient in Microsoft Office Suite or similar software.
Education and Experience:
- Minimum of 1 year experience in a customer service monitoring operational environment.
- Solid technical knowledge of networking principles and common internet protocols.
- Bachelor's degree is preferred.
- IT service management foundation training is required.
Physical Requirements:
- Extended periods of sitting at a workstation and utilizing a computer.
- Must be capable of lifting up to 15 pounds occasionally.
Equal Employment Opportunity:
Converge Technology Solutions is committed to providing equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind, and ensuring a workplace free from bias based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws.
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