Senior CX Architect
6 days ago
Beacon Hill Technologies is seeking a Senior CX Architect to join our team. As a key member of our customer experience team, you will be responsible for designing and implementing customer-centric experiences that drive business growth and customer satisfaction.
Key Responsibilities:- Develop and implement customer experience strategies that align with business objectives
- Lead efforts in leveraging service blueprinting methodology to bridge the gap between frontstage experiences and backstage capabilities
- Create and maintain experience opportunities that create a distinctive, brand-supporting customer experience
- Develop north-star visions and customer stories from the future and assist in building agile roadmaps to achieve this future
- Provide input and participate in customer research and validation processes to identify customer workflow and unmet needs
- Work alongside agile leaders to help define and create missions and success metrics
- Support the evolution of the Customer Experience, developing the CX portfolio, roadmap, and reference architecture
- Facilitate ideation, synthesis, and design activities with business partners, technical architects, customers, and designers to transform ideas and concepts into artifacts, prototypes, and high-fidelity designs
- Hands-on technical and process improvement experience
- Knowledge of service design, process engineering, customer experience design, and user experience
- Understanding and curiosity of end users and their processes
- Ability to work alongside technical, business, and agile town leadership
Beacon Hill Technologies is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
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