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Senior Director, Business Process Management

2 months ago

Hartford, Connecticut, United States Travelers Full time
About the Opportunity

At Travelers, we are committed to delivering exceptional customer and agent experiences, driving top-line revenue and underwriting results, and fostering a culture of innovation and efficiency across the enterprise.

Job Summary

The Business Process Management (BPM) team is responsible for managing and improving the performance of end-to-end processes critical to business while continuously exploring opportunities to advance and mature process capabilities. As a Senior Director in Business Process Management, you will drive customer, employee, and agent experiences by optimizing end-to-end business processes for operational effectiveness and efficiency.

Key Responsibilities
  • Develop organizational strategies aligned with enterprise and business unit goals.
  • Identify and assess recommendations for process improvement opportunities and may initiate and implement large/multiple improvement opportunities.
  • Collaborate and influence to ensure efforts are focused on the most impactful initiatives across the enterprise to support the successful realization of business benefits and implementation of strategies.
  • Own and optimize the performance of an assigned capability or business area(s) and/or technologies, ensuring process efficiency by influencing stakeholders, requesting, and obtaining the proper tools, resources, and funding to maximize business value.
  • Own, lead, and influence the end-to-end execution of high complexity initiatives that have a broader impact across the line of business, including benefits monitoring, benefits realization.
  • Accountable for the buy-in and implementation of process improvement opportunities to drive business results within your portfolio(s).
  • Ensure priorities and recommendations are aligned with long-term goals by understanding various business strategies and the impact work will have across the enterprise and business unit.
  • Coordinate with leaders across multiple business areas to ensure goals are aligned to overall business strategy.
  • Coach team members on process improvement tools, methodologies, approaches, and foundational knowledge to ensure the successful rollout and enhancements across all initiatives.
Requirements
  • Bachelor's Degree.
  • Familiarity with Six Sigma and Agile methodology.
  • Demonstrated experience in developing and planning effective strategies, with the ability to lead a team to implement those strategies.
  • Proven leadership skills with the ability to manage change, develop employees, and align resources to accomplish key objectives.
  • Exceptional communication skills with the ability to influence and interact with all levels of the organization.
  • Ability to collaborate with business leadership to understand goals and identify strategies to achieve goals.
  • Forward thinker with the ability to bring industry best practices and regulatory knowledge to the table in a fast-paced and evolving environment.
What We Offer
  • Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program: The Travelers wellness program is comprised of tools, discounts, and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching, and other resources to support your daily life needs.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.