Automotive Collision Repair Estimator

2 weeks ago


Stamford, Connecticut, United States Plantation Ford Full time
Job Overview

As an Automotive Collision Repair Estimator, you will play a crucial role in ensuring customer satisfaction by accurately assessing vehicle damage and providing detailed repair estimates. Your expertise will bridge the gap between our customers and technicians, ensuring clear communication and efficient service.

Key Responsibilities:
  • Customer Interaction: Address and resolve customer inquiries and concerns with professionalism.
  • Damage Assessment: Conduct thorough inspections of vehicles to determine necessary repairs.
  • Communication: Act as the liaison between customers and the repair team, ensuring all parties are informed.
  • Telephone Etiquette: Handle incoming calls with a friendly demeanor, adhering to established standards.
  • Online Estimates: Monitor and respond to customer requests for online repair estimates.
  • Appointment Scheduling: Coordinate and schedule repair appointments with customers.
  • Repair Work Identification: Collaborate with customers and technicians to outline required repair tasks.
  • Service Recommendations: Propose additional services and repairs as needed.
  • Cost Calculation: Accurately compute the costs of parts and labor necessary to restore vehicles.
  • Workload Management: Organize and prioritize repair orders effectively.
  • Estimate Documentation: Prepare detailed estimates and explain them clearly to customers.
  • Customer Updates: Keep customers informed throughout the repair process.
  • Customer Satisfaction: Strive to maintain high customer satisfaction scores.
  • Insurance Compliance: Familiarize yourself with insurance guidelines and assist in providing supplemental estimates.
  • Repair Order Management: Accurately document repair orders using industry-standard software.
Company Overview

At Plantation Ford, we pride ourselves on offering a highly competitive compensation package along with exceptional company benefits. Join us in delivering outstanding service and quality repairs to our valued customers.



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