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Automotive Parts Specialist

2 months ago

Stamford, Connecticut, United States Penske Automotive Group Full time
Job Overview

Summary/Objective
The Parts Warehouse Specialist is tasked with delivering exceptional customer service and sales support in alignment with company guidelines. This role serves as the main point of contact for both retail and wholesale clients, as well as service department personnel, to facilitate the sale of necessary parts and accessories.

Key Responsibilities
  • Guides all retail customers in accurately identifying required parts, suggesting complementary items, promoting special offers, and ensuring customers are informed of all available options.
  • Retrieves purchased parts from inventory; if items are unavailable, assesses stock levels, prepares requisitions, and places orders as necessary.
  • Maintains precise records of special order parts.
  • Handles incoming calls, providing pricing information and other relevant details to customers.
  • Processes phone orders in accordance with established procedures and completes all necessary documentation.
  • Supports outside sales representatives with their orders.
  • Manages orders for daily shipment, delivery, or counter pick-up.
  • Regularly verifies 'will call' and 'back-order' files, returning items to vendors or restocking those not needed.
  • Displays parts in an appealing manner to drive sales.
  • Replenishes assigned inventory on a daily basis.
  • Assists service department employees in selecting parts required for ongoing repairs.
  • Orders parts not in stock for necessary repairs following company policies.
  • Obtains credit authorization as needed in accordance with company guidelines.
  • Ensures all sales transactions, including cash, credit, charge, purchase orders, invoices, and tax-exempt sales, are processed according to company standards.
  • Issues credits for returned parts in compliance with company policies.
  • Follows up on special orders and promptly informs service department staff upon receipt.
  • Maintains inventory organization on shelves and in bins by reporting items that need reordering, identifying discrepancies, and returning unsold items to stock.
  • Conducts inventory control activities and audits as directed by supervisors.
  • Ensures that high-quality service is provided to both external and internal customers.
  • Collaborates with service department staff to ensure timely delivery of parts for internal projects.
  • Addresses customer concerns and complaints promptly, escalating issues to the Parts Department Manager as necessary.
  • Builds and maintains positive working relationships with service and sales departments.
  • Establishes rapport with retail and wholesale customers to encourage repeat business.
  • Completes all required documentation in accordance with company policies.
  • Utilizes appropriate safety equipment and adheres to company policies and regulations.
  • Stays informed about new equipment and tools, recommending purchases as needed.
  • Maintains cleanliness in work areas and customer waiting areas.
  • Adheres to attendance and punctuality standards, following timekeeping protocols.
  • Complies with the Company Code of Business Ethics and Conduct.
  • Understands and follows all work rules and procedures, taking lawful directions from supervisors.
  • Upholds the company's confidentiality policies and agreements.
  • Maintains a professional appearance in accordance with company standards.
  • Participates in relevant training as requested.
  • Attends company meetings as required.
  • Performs other duties as assigned.
Additional Responsibilities

Please note that this job description is not intended to be an exhaustive list of all activities, duties, or responsibilities required of the employee. Responsibilities may change at any time with or without notice.

EEO Statement
The Company is dedicated to building a diverse and qualified workforce. We do not consider any characteristic or category protected by state or federal law in hiring or employment decisions.

Requirements

Competencies
  • Exceptional customer service skills.
  • Ability to use empathy and technical knowledge to meet customer needs.
  • Understanding of and compliance with relevant regulations affecting the parts department.
  • Proficiency in using safety equipment.
  • Computer literacy.
  • Analytical skills to define problems and draw valid conclusions.
  • Organizational skills for data processing and management analysis.
  • Mathematical skills for calculations and data interpretation.
  • Ability to follow written and oral instructions accurately.
  • Capability to work independently and complete assignments as instructed.
  • Positive interpersonal skills to enhance department morale.
Supervisory Responsibility

No supervisory responsibilities.

Work Environment/Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position involves medium to heavy work, including lifting over 50 pounds with assistance and frequent lifting of objects weighing up to or over 35 pounds. The employee will be required to stand for extended periods and perform various physical activities regularly.

Position Type/Expected Hours of Work
Evening, weekend, and holiday work may be required.

Required Education and Experience
High school diploma or equivalent, with one year of related experience or a combination of education and experience.

Preferred Education and Experience
Associate's degree or equivalent, with two years of related experience or training, or a combination of education and experience. A minimum of one year’s experience in a service drive or at an auto parts retailer or wholesaler is preferred.

Additional Qualifications
ASE Certification is preferred but not required. i-Car Certification and specific manufacturer certifications are also preferred but not required. A valid driver's license is necessary.

Safety Sensitive Position
This position involves working with hazardous materials and requires attention to detail to prevent injuries.