Automotive Service Consultant

1 week ago


Stamford, Connecticut, United States Volkswagen of Stamford Full time
Position Overview

Become a Key Player at Volkswagen of Stamford

As an Automotive Service Consultant, you will be the initial point of interaction for our customers in the service area. Your role is crucial in ensuring a seamless experience for vehicle owners, where you will be knowledgeable about our product offerings, manage technician schedules, and provide exceptional customer service. From welcoming customers at the service entrance to guiding them through the repair process, our Service Consultants are dedicated professionals who take pride in assisting others. We encourage individuals with backgrounds in customer service, retail, hospitality, or similar fields to apply, even if they are new to the automotive sector.

Benefits Offered

Depending on your employment status, you may qualify for the following benefits:

  • Comprehensive Medical, Dental, and Vision Coverage
  • 401K Plan with Company Matching
  • Competitive Salary Structure
  • Paid Time Off and Vacation
  • Opportunities for Professional Growth
  • Paid Training Programs
  • Employee Vehicle Purchase Discounts
  • Family-Owned Business Environment
  • Long-Term Employment Stability
  • Health and Wellness Initiatives
  • Climate-Controlled Work Environment
  • State-of-the-Art Facility with Advanced Technology
  • Access to the Latest Tools and Equipment
  • Uniforms Provided
  • Discounts on Services and Products
  • Workplace Certified for OSHA Air Quality Standards
  • High Productivity Work Environment
  • Career Advancement Opportunities with Internal Promotions
  • Reimbursement for ASE and State Inspection Certifications and Training Expenses
  • Ongoing Education and Manufacturer-Sponsored Training
  • Clean and Professional Workplace

Key Responsibilities

  • Manage the flow of the service lane, ensuring customers receive prompt and courteous service.
  • Take charge of the customer experience by executing additional tasks that contribute to a positive dealership impression.
  • Provide comprehensive support for all customer inquiries, whether in person or via phone, ensuring no customer is overlooked.
  • Ensure the daily scheduling of technicians' time is effectively utilized to service customers.
  • Efficiently allocate work among technicians.

Required Qualifications

  • High School Diploma or Equivalent Required
  • Exceptional Customer Service Skills
  • Basic Computer Proficiency
  • Positive and Friendly Attitude with a Customer-Centric Approach
  • Ability to Thrive in a Fast-Paced Environment
  • Strong Oral and Written Communication Skills
  • Team-Oriented Mindset
  • Valid Driver's License Required
  • Willingness to Learn New Technologies and Repair Procedures


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