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Service Delivery Engineer

1 month ago

Wayne, Pennsylvania, United States DLL Full time
Unlock Your Potential at DLL

As a Service Delivery Engineer at DLL, you will play a key role in supporting, securing, and developing the workplace that helps our colleagues succeed daily. We're leveraging a wide range of Microsoft services, from Intune and Power to Purview, to serve over 8000 users worldwide on an enterprise level. Our goal is to offer hyper-user-focused and intuitive services, and you'll be at the forefront of this effort.

You'll be part of a team that shares your passion for Modern Workplace IT services and solid knowledge of related technologies and products. You'll work in a dynamic environment where your team is responsible for multiple projects of varying scope, within an Agile structure based on priorities and business value. We're looking for someone with a strong passion for IT, excellent soft skills, and a consultancy mindset. You'll be involved in more complex end-user support (2nd or 3rd line) and contribute daily to or lead complex global Microsoft changes. Recent hands-on experience supporting enterprise-level Microsoft services and automation via PowerShell is essential.

Here's a glimpse into your daily tasks:

  • Managing and securing endpoints (like laptops and phones) using Microsoft Intune
  • Identifying and realizing automation and improvement initiatives, often through technology like PowerShell and Azure DevOps pipelines
  • Coordinating and resolving individual user requests to major service incidents
  • Coordinating and/or executing changes impacting DLL users worldwide
  • Managing service management activities towards Microsoft and other vendors
  • Continuously improving workplace security alongside M365 and security specialists
  • Staying updated on the latest developments and technologies in Microsoft Cloud


We're not just a company, we're a community. We're a cross-culture collaborative - an interconnected network - that comes together every single day with one goal in mind: Partnering for a better world. We're committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.

At DLL, we offer a range of benefits to support your wellbeing, including two working days per year volunteering for a local charity, a health and wellness program, flexible hours with the possibility to work from home, and career development opportunities. We're looking for someone who is passionate about Modern Workplace IT services and has a strong desire to learn and grow with our company.