Retail Operations Leader

2 weeks ago

Buffalo, New York, United States Express Full time
Overview
About Express, Inc.

Express is a multi-brand fashion retailer whose portfolio includes Express and Bonobos. The Company operates an omnichannel platform as well as physical and online stores.

Grounded in a belief that style, quality, and value should all be found in one place, Express is a brand with a purpose - We Create Confidence.

We Inspire Self-Expression - powered by a styling community. Bonobos is a menswear brand known for exceptional fit and an innovative retail model.

Position Summary
Express is seeking a Retail Operations Leader.


The Retail Operations Leader role encompasses two primary objectives: to enhance and oversee all facets of the customer journey and store functionality; and to identify, cultivate, and guide talent within the store team.

This position is accountable for ensuring consistently high-quality customer interactions by applying a hospitality mindset and delivering on the Express brand purpose: We Create Confidence.

We Inspire Self-Expression.

Success in this role will be measured by the quality of talent and customer experiences, as well as productivity and performance against key metrics.

Key Responsibilities

Talent Development
- Attract, nurture, and retain top talent
- Foster an environment that promotes high morale among store associates
- Encourage teamwork and a unified team spirit
- Coach, mentor, and manage performance and development for all associates to promote professional growth
- Establish a succession plan for all roles
- Identify and support the growth of high-performing associates
- Maximize the success of associates to achieve sales goals and enhance customer experiences
- Recruit and hire all store associates

Customer and Associate Experience
- Create a store atmosphere that consistently delivers outstanding customer experiences
- Lead, model, and coach for a consistent focus on customer engagement according to our Customer Experience Philosophy
- Cultivate a culture of proactive customer interaction
- Demonstrate expert knowledge of products, company policies, promotions, and loyalty programs, and lead the team in these areas
- Provide leadership during product launches, visual presentation standards, and other operational initiatives
- Resolve customer issues effectively by identifying root causes and taking initiative to address them
- Drive loyalty and credit card acquisition through an engaged store team
- Ensure a positive in-store experience through adherence to visual standards

Execution
- Analyze business performance and implement clear action plans to optimize results
- Manage all aspects of daily store operations
- Ensure clarity of goals and action plans for all associates
- Direct workload and ensure the execution of plans and strategies across the store
- Ensure compliance with Company Policies and prioritize the safety of associates and customers
- Oversee merchandise flow, including shipment, replenishment, and omni-channel operations
- Optimize sales and operational opportunities by leading associates in executing merchandising strategies and company initiatives
- Ensure effective scheduling with the right associates in the right roles
- Manage controllable expenses and uphold loss prevention and safety standards

Essential Qualifications
- Three to five years of previous store management experience with responsibility for significant annual sales volume
- Proven track record of increasing sales and store profitability
- Demonstrated ability to network, recruit, interview, train, develop, and promote associates
- Willingness to travel periodically for meetings
- Ability to lift medium to large items weighing up to 50 pounds

Preferred Qualifications
- Previous retail experience is advantageous
- Strong communication skills with customers, peers, and supervisors
- Demonstrated accountability for sales results
- Collaborative and respectful team player
- Ability to multitask and manage multiple customers and processes simultaneously

Salary Range
$53,000 - $80,000

Closing
Express, Inc. is an equal opportunity employer and does not discriminate in recruiting, hiring, or any other terms and conditions of employment based on any federally, state, or locally protected characteristic. Express, Inc. only hires individuals authorized for employment in the United States. Express, Inc. is committed to providing reasonable accommodation to individuals with disabilities.

  • Retail Operations Leader

    2 weeks ago

    Buffalo, New York, United States Ross Full time

    GENERAL OVERVIEW: Accountable for the comprehensive management of the Store's functions. Directs the overall operations to guarantee that Company standards and optimal practices are consistently upheld. Recruits, trains, and cultivates a leadership team to achieve targeted sales and profitability, while fostering a welcoming and accessible shopping...

  • Retail Operations Leader

    1 week ago

    Buffalo, New York, United States Pet Supplies Plus Full time

    Position Overview:Are you a passionate advocate for pets and their well-being? If you thrive in a dynamic retail environment and enjoy leading a team dedicated to enhancing the lives of pets and their owners, we invite you to explore this opportunity.Key Responsibilities:Lead and inspire your store team by setting a positive example, ensuring that customer...

  • Shift Leader

    3 days ago

    Buffalo, New York, United States Kwik Trip Full time

    Job SummaryWe are seeking a highly skilled and experienced Shift Leader to join our team at Kwik Trip. As a Shift Leader, you will play a critical role in the operations of our retail store, working closely with the Location Manager and Assistant Manager to ensure the smooth day-to-day running of the business.Key ResponsibilitiesAssist in Store Operations:...

  • Retail Operations Supervisor Trainee

    2 weeks ago

    Buffalo, New York, United States Insomnia Cookies Full time

    Position Overview:Insomnia Cookies is on the lookout for a dedicated full-time hourly Retail Operations Supervisor Trainee (ROST) to join our dynamic team. We are in search of individuals with a passion for hospitality who are eager to be part of a leading, rapidly expanding, and nationally recognized brand.Compensation and Benefits:- Competitive pay rate of...

  • Retail Operations Supervisor

    2 weeks ago

    Buffalo, New York, United States Goodwill of Western New York Full time

    Retail Operations SupervisorAre you enthusiastic about guiding a team and enhancing retail success? Goodwill of Western New York is seeking a Retail Operations Supervisor to contribute to our meaningful mission across various locations in WNY. In this role, you will collaborate closely with the Store Manager to achieve business objectives and maintain...

  • Retail Operations Supervisor

    2 weeks ago

    Buffalo, New York, United States Goodwill of Western New York Full time

    Retail Operations SupervisorAre you enthusiastic about guiding a team and enhancing retail success? Goodwill of Western New York is seeking a Retail Operations Supervisor to contribute to our meaningful mission across various locations in WNY. In this role, you will collaborate closely with the Store Manager to achieve business objectives and ensure...

  • Packaging Operations Leader

    2 weeks ago

    Buffalo, New York, United States Jobot Full time

    Position Overview:We are currently seeking a skilled and motivated Packaging Operations Leader to join our dynamic team in the manufacturing sector. This role is essential for overseeing the entire packaging process and ensuring that our products meet the highest standards of quality and efficiency.About Us:At Jobot, we prioritize three fundamental pillars:...

  • Retail Operations Supervisor

    2 weeks ago

    Buffalo, New York, United States Spencer Gifts Full time

    Spencer Gifts Job ID: J3M6YX6NBKCD4V3ZYXKPosition: Assistant Store ManagerAs a Retail Operations Supervisor at Spencer Gifts, your role will encompass:Guest Engagement: Cultivating and sustaining exceptional customer service experiences.Support Leadership: Assisting the Store Manager with diverse responsibilities related to the comprehensive management of...

  • Retail Operations Supervisor

    2 weeks ago

    Buffalo, New York, United States TD Bank N.A Full time

    Position Overview:The Retail Operations Supervisor plays a pivotal role in overseeing daily activities within a retail environment, ensuring exceptional service delivery and operational excellence. This position focuses on guiding a team to enhance customer relationships through personalized interactions and effective sales strategies.Key...

  • Retail Operations Supervisor

    2 weeks ago

    Buffalo, New York, United States AEG Full time

    Application ProcessTo be considered for this position, please ensure that you complete the application process on the subsequent screen after clicking "Apply Now" above.Position OverviewThe Retail Operations Supervisor plays a crucial role in delivering outstanding customer service to both internal and external patrons. This position involves supporting...

  • Retail Store Operations Manager

    5 days ago

    Buffalo, New York, United States Goodwill of Western New York Full time

    About the RoleGoodwill of Western New York is seeking a highly motivated and experienced Assistant Store Manager to join our team. As a key member of our Store Management team, you will be responsible for leading and guiding our store staff to achieve exceptional customer service and sales results.Key ResponsibilitiesMeet all retail performance standards,...

  • Retail Shift Supervisor

    4 days ago

    Buffalo, New York, United States Kwik Fill Full time

    Job SummaryWe are seeking a highly motivated and experienced Retail Shift Supervisor to join our team at Kwik Fill. As a Shift Leader, you will play a key role in ensuring the smooth operation of our retail store.Key ResponsibilitiesAssist in the training and development of store personnel to enhance their skills and knowledge.Manage the daily operations of...

  • Retail Shift Supervisor

    1 day ago

    Buffalo, New York, United States Kwik Trip Full time

    About the Role:Kwik Trip is seeking a highly skilled and motivated Shift Leader to join our team. As a Shift Leader, you will play a critical role in the success of our retail store by assisting the location Manager and Assistant Manager in the operations of the store and helping in the development of new employees.Key Responsibilities:Assist the location...

  • Assistant Manager

    5 days ago

    Buffalo, New York, United States Express Full time

    About ExpressExpress is a leading fashion retailer that offers a wide range of stylish and high-quality clothing and accessories for men and women. Our mission is to provide our customers with an exceptional shopping experience, offering the latest fashion trends, excellent customer service, and a unique shopping environment.Job SummaryWe are seeking an...

  • Shift Leader

    3 days ago

    Buffalo, New York, United States Kwik Trip Full time

    Job Summary:Kwik Trip is seeking a highly skilled and motivated Shift Leader to join our team. As a Shift Leader, you will play a critical role in the success of our store by assisting the location Manager and Assistant Manager in the operations of the store and helping in the development of new employees.Key Responsibilities:Account for all shift and daily...

  • Retail Shift Supervisor

    3 days ago

    Buffalo, New York, United States Kwik Trip Full time

    About the RoleWe are seeking a highly motivated and experienced Retail Shift Supervisor to join our team at Kwik Trip. As a Shift Leader, you will play a key role in the success of our store by assisting the location Manager and Assistant Manager in the operations of the store and helping in the development of new employees.Key ResponsibilitiesAssist the...

  • Retail Operations Associate in Higher Education

    2 weeks ago

    Buffalo, New York, United States BNED Full time

    Position Overview Join our vibrant team at BNED as a Retail Operations Associate . In this role, you will deliver exceptional customer service while assisting store management in various aspects of retail operations, ensuring the store runs smoothly and efficiently. Benefits Flexible work hours Accrual of sick leave from the start of employment ...

  • Retail Operations Supervisor

    2 weeks ago

    Buffalo, New York, United States Goodwill of Western New York Full time

    Assistant Store ManagerAre you enthusiastic about guiding a team and enhancing retail success? Goodwill of Western New York is seeking an Assistant Store Manager to contribute to our meaningful mission across various locations in WNY. In this role, you will collaborate closely with the Store Manager to achieve business objectives and maintain outstanding...

  • Manufacturing Operations Leader

    2 weeks ago

    Buffalo, New York, United States Alkegen Full time

    Job OverviewAt Alkegen, we unite two premier specialty materials firms to forge a pioneering leader dedicated to advancements in battery technologies, filtration media, and specialized insulation and sealing materials.Our global presence and innovative breakthroughs allow us to provide products that contribute to a healthier environment and a sustainable...

  • Culinary Operations Leader

    2 weeks ago

    Buffalo, New York, United States Southern Tier Taproom Full time

    Culinary Operations Leader | Southern Tier Taproom - Buffalo, NY Join Our Unique Team ABOUT US Southern Tier Taproom is part of Artisanal Brewing Ventures (ABV), a prominent regional craft alcohol company in the United States, comprising several well-established craft brands. We pride ourselves on our rich history and commitment to quality, with locations...