Customer Relationship Ambassador
1 week ago
KSystems is a leading provider of innovative solutions in the field of customer engagement. We are seeking a highly motivated Consumer Engagement Specialist to join our team.
About the Role:
This role involves generating awareness that translates into sales through direct communication with the local consumer base. The successful candidate will provide excellent customer service by drawing on knowledge of client devices and technological abilities learned through entry-level training.
Sales Responsibilities:
- Generate awareness that translates into sales through direct communication with the local consumer base and the introduction of client products and services
- Provide excellent customer service by drawing on knowledge of client devices and technological abilities learned through entry-level training
- Center sales decisions around customer needs by listening to their current situation, discussing potential service options, and matching them with a proper client solution
- Develop a clear understanding of the local market to adapt sales and marketing strategies to consumer preferences and needs
- Become well-versed in client protocol, requirements, and engagement parameters through entry-level training in customer service, sales, awareness, and product knowledge
- Collaborate with members of management and other Consumer Outreach Representatives on achieving client sales goals and improving customer retention
Qualifications:
- High School Diploma or equivalent certification is required
- Previous experience in customer service, marketing, retail, sales, or business is preferred
- Excellent communication skills to assist in sales interactions with potential customers
- Desire to truly help customers improve their current service experience by providing relevant information on client devices
- Reliability in time management to ensure proper completion of individual and collaborative tasks with fellow Customer Outreach Representatives
- Ability to absorb and implement entry-level training on client services, devices, promotions, sales, customer engagement, and marketing
We offer a competitive salary of $55,000 - $65,000 per year, based on experience and qualifications.
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