Customer Service Representative for Wholesale Distribution
6 days ago
We are seeking a highly skilled Customer Service Representative to join our team at U.S. AutoForce, a division of U.S. Venture.
As a key member of our customer service team, you will be responsible for providing exceptional support to our wholesale distribution customers nationwide. This includes assessing and troubleshooting customer needs, utilizing problem-solving skills to resolve questions and concerns, and analyzing customer and warehouse data to determine delivery schedules, cut-off times, and shipping information.
You will work in a fast-paced environment with high call volumes, utilizing your training on U.S. AutoForce products to solve problems and provide support that keeps our customers informed. To succeed in this role, you must be able to think outside the box, utilize sound judgment when making decisions, and uphold our values of High Performance, Caring Relationships, Strategic Foresight, and Entrepreneurial Spirit.
The ideal candidate will have a minimum of 2 years of related customer service experience, excellent communication skills, strong attention to detail, and proficiency in multiple software programs, including Excel, PowerPoint, Word, and order management systems. A starting salary of $20.00/hour is offered, along with competitive benefits and opportunities for growth and development.
- This position requires the ability to communicate effectively with customers, respond to their inquiries, and resolve issues in a timely and professional manner.
- Strong analytical and problem-solving skills are essential, as you will need to analyze customer and warehouse data to determine delivery schedules, cut-off times, and shipping information.
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