Call Center Operations Manager

2 weeks ago


Boise, Idaho, United States DaBella Full time
Job Title: Call Center Confirmation Supervisor

The Confirmation Supervisor is a key leadership role responsible for the overall success and day-to-day operations of the Confirmation department. This position requires effective leadership, strong communication skills, and a passion for growing collaborative teams and crushing records.

Responsibilities:
  • Oversee the Confirmation department and assist Van Managers with daily goals, conversions, and reporting.
  • Hold the team accountable for daily, weekly, and monthly KPIs.
  • Audit and assess employees on a daily and weekly basis while monitoring overall production per branch location.
  • Provide excellent customer service to potential customers and existing customers over the phone.
  • Hire, train, and lead a team of Confirmation Specialists to set them up for success in the position and create a growth path for them.
  • Assist with setting proper expectations with homeowners about appointment details or issues that need to be resolved.
Requirements:
  • At least 2 years of call center or sales experience preferred.
  • Proven experience in a leadership role, call center preferred.
  • Outstanding communication and interpersonal skills.
  • Knowledge of performance evaluation and production metrics.
  • Excellent organizational and leadership skills with problem-solving ability.
  • Solid understanding of reporting and how to translate data into meaningful information.
Benefits:
  • Medical, Dental, and Vision insurance.
  • Health Savings Account (HSA).
  • Company Sponsored Life Insurance.
  • Supplemental Life Insurance.
  • Long-term and short-term disability.
  • Accident protection.
  • Employee assistance program - access to counseling services and other tools to improve work/family/life balance.
  • Pet Insurance for your furry family member.
  • 401k plan.
  • Additional Insurance Programs including UHC Rewards, Rally Health, and One Pass Select (gym membership subscription).
Additional Perks:
  • VPTO (Volunteer paid time off) year-round incentives to give back to your local community.
  • Personal/Professional Development - we provide books, courses, and opportunities to attend leadership conferences.
  • Relocation opportunities to other branches across the nation.

Each DaBella Employee receives 80 hours of Paid Time Off annually with incremental increases and 6 paid holidays during a calendar year effective day one of employment.

Learn more about DaBella at www.DaBella.us



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