Call Center Operations Manager
2 weeks ago
The Confirmation Supervisor is a key leadership role responsible for the overall success and day-to-day operations of the Confirmation department. This position requires effective leadership, strong communication skills, and a passion for growing collaborative teams and crushing records.
Responsibilities:- Oversee the Confirmation department and assist Van Managers with daily goals, conversions, and reporting.
- Hold the team accountable for daily, weekly, and monthly KPIs.
- Audit and assess employees on a daily and weekly basis while monitoring overall production per branch location.
- Provide excellent customer service to potential customers and existing customers over the phone.
- Hire, train, and lead a team of Confirmation Specialists to set them up for success in the position and create a growth path for them.
- Assist with setting proper expectations with homeowners about appointment details or issues that need to be resolved.
- At least 2 years of call center or sales experience preferred.
- Proven experience in a leadership role, call center preferred.
- Outstanding communication and interpersonal skills.
- Knowledge of performance evaluation and production metrics.
- Excellent organizational and leadership skills with problem-solving ability.
- Solid understanding of reporting and how to translate data into meaningful information.
- Medical, Dental, and Vision insurance.
- Health Savings Account (HSA).
- Company Sponsored Life Insurance.
- Supplemental Life Insurance.
- Long-term and short-term disability.
- Accident protection.
- Employee assistance program - access to counseling services and other tools to improve work/family/life balance.
- Pet Insurance for your furry family member.
- 401k plan.
- Additional Insurance Programs including UHC Rewards, Rally Health, and One Pass Select (gym membership subscription).
- VPTO (Volunteer paid time off) year-round incentives to give back to your local community.
- Personal/Professional Development - we provide books, courses, and opportunities to attend leadership conferences.
- Relocation opportunities to other branches across the nation.
Each DaBella Employee receives 80 hours of Paid Time Off annually with incremental increases and 6 paid holidays during a calendar year effective day one of employment.
Learn more about DaBella at www.DaBella.us
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Virtual Call Center Representative
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Boise, Idaho, United States Micron Technology Full timeAbout the RoleMicron Technology is seeking a highly skilled and experienced Cyber Security Operations Center Manager to lead and manage the Cyber Security Operations Center (CSOC) Organizational Risk Team within the Enterprise Infrastructure and Security organization.Key ResponsibilitiesLead the day-to-day operations for the investigatory team, ensuring the...
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Assistant Center Manager
1 week ago
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Assistant Center Manager
1 week ago
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Assistant Center Manager
1 week ago
Boise, Idaho, United States The UPS Store #4537 Full timeThe UPS Store #4537 is seeking a highly skilled and motivated Assistant Center Manager to join our team. As a key member of our management team, you will play a critical role in ensuring the success of our retail location.Key Responsibilities:Assist the Center Manager in overseeing the day-to-day operations of the store, including managing productivity,...
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Assistant Center Manager
1 week ago
Boise, Idaho, United States The UPS Store #4537 Full timeAssistant Center Manager Job DescriptionThe UPS Store #4537 is seeking a highly skilled and experienced Assistant Center Manager to join our team. As a key member of our management team, you will play a vital role in ensuring the smooth operation of our retail location.Key Responsibilities:Personnel Management: Assist with recruiting, training, and...
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Assistant Center Manager
1 week ago
Boise, Idaho, United States The UPS Store #4537 Full timeAssistant Center Manager Job DescriptionThe UPS Store #4537 is seeking a highly skilled and experienced Assistant Center Manager to join our team. As a key member of our management team, you will be responsible for supporting the Center Manager in the day-to-day operations of our retail location.Key Responsibilities:Personnel Management: Assist with...
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Center Manager in Training
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Center Manager in Training
1 week ago
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Retail Operations Manager
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Retail Operations Manager
1 week ago
Boise, Idaho, United States The UPS Store #4537 Full timeAssistant Center Manager Job DescriptionThe UPS Store #4537 is seeking a highly skilled and experienced Assistant Center Manager to join our team. As a key member of our management team, you will play a vital role in ensuring the smooth operation of our retail location.Key Responsibilities:Personnel Management: Assist with recruiting, training, and...
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Ticketing Operations Manager
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Boise, Idaho, United States Allied Universal® Full timeJob DescriptionAt Allied Universal, we're committed to providing rewarding careers that give you a sense of purpose. As a SOC Security Operations Center Analyst, you'll be part of a dynamic, diverse, and inclusive workplace that fuels a culture that reflects in our communities and customers we serve.Key Responsibilities:Provide exceptional customer service...
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Full-Time Assistant Center Manager
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Boise, Idaho, United States The UPS Store #4537 Full timeJob Summary: We are seeking a highly motivated and experienced Assistant Center Manager to join our team at The UPS Store #4537. As a key member of our management team, you will be responsible for assisting the Center Manager in the day-to-day operations of our retail location.Key Responsibilities:Personnel Management: Assist with recruiting, training,...
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Customer Service Representative
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Boise, Idaho, United States Five Star Call Centers Full time{"h1": "Customer Service Representative", "p": "We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients in the firearms industry. Your primary duties will include scheduling appointments, validating...