Benefits Support Specialist
4 days ago
About the Role
The On-Site Service Specialist is responsible for providing day-to-day support to our clients, handling inquiries related to client-specific eligibility rules and service requests. This position requires excellent communication skills, both written and verbal, and the ability to analyze complex issues and provide solutions.
Key Responsibilities:
- Receives incoming calls, emails, and written communication from internal teams, members, clients, carriers, internal FBMC functional teams, or other business associates
- Applies critical thinking skills to analyze inquiries, identify path to resolution, and execute on plan to resolve situation in accordance with client processes and rules
- Accurately performs data entry and document management within client, carrier, other business associate, or internal technology platforms
Requirements:
- Demonstrated customer service skills with the ability to communicate both verbally and in writing in a clear and concise manner
- Experience in working in a fast-paced environment and handling pressure situations with professionalism and tact
- Demonstrated critical thinking skills, including attention to detail, analyzing, applying reasonable judgment, and decisiveness
Salary: $55,000 - $65,000 per year, depending on experience
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