Customer Service Management Trainee

2 weeks ago


River Falls, Wisconsin, United States Uline Full time

Customer Service Management Trainee Role Overview

This is an exciting opportunity to join Uline as a Customer Service Management Trainee, where you will gain hands-on experience in customer service management and leadership development. As a key member of our team, you will be responsible for mastering all aspects of customer service management through a comprehensive training program.

Key Responsibilities

  • Develop and implement effective customer service strategies to drive business growth and customer satisfaction.

  • Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance, and providing constructive feedback.

  • Review and improve department procedures and standards to ensure alignment with company goals.

Requirements

  • Bachelor's degree in a related field.

  • Strong track record of customer-focused service, teamwork, and attention to detail.

  • Prior leadership or management experience is a plus.

What We Offer

  • Competitive salary and bonus structure.

  • Comprehensive benefits package, including medical, dental, vision, and life insurance.

  • 401(k) with 6% employer match.

  • Tuition Assistance Program for professional continuing education.

  • Opportunities for career growth and advancement.

About Uline

Uline is a leading distributor of shipping, industrial, and packaging materials, known for our commitment to exceptional service, quality products, and same-day shipping. We are a family-owned company with a strong culture of innovation and customer satisfaction.



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