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Clinical Operations Manager

2 months ago

Fairview, New Jersey, United States VNS Health Full time
Job Title: Field Supervisor, Inpatient Admissions (Mostly Remote)

VNS Health is seeking a highly skilled and experienced Field Supervisor to join our team. As a Field Supervisor, you will play a critical role in overseeing the day-to-day operations of our clinical and non-clinical staff, ensuring efficient and timely delivery of services to our customers.

Key Responsibilities:
  • Supervise and coordinate the activities of clinical and non-clinical staff, including monitoring internal processes and coordinating activities between teams.
  • Makes recommendations on operational improvements to enhance customer satisfaction, efficient operations, and timely resolution of complaints and issues.
  • Monitors workflow procedures and systems to ensure efficient and timely operations that meet customer and operational needs.
  • Troubleshoots difficult customer service issues, facilitates problem resolution, and directs staff in addressing and resolving day-to-day operational issues.
  • Assists management in developing long- and short-range objectives for the department, including system and operational rollouts and coordination of non-clinical support functions.
  • Provides input to the Education and Quality department regarding training needs for new initiatives.
  • Participates in the overall planning, implementation, and evaluation of programs.
  • Ensures adherence to regulatory and VNS Health standards to ensure compliant operations and department readiness for internal and external audits.
  • Oversees business operations, workflows, utilization, and schedules; contributes to systems design and implementation; and participates in developing standards to measure, maintain, and maximize efficiencies and meet operational needs.
Requirements:
  • License and current registration to practice as a Registered Professional Nurse in New York State or Licensed Social Worker.
  • Minimum three years progressive customer service or business operations experience, preferably in a healthcare environment.
  • Supervisory experience preferred.
  • Proficient in Personal Computers applications, including Microsoft Word and Excel.
  • Knowledge of medical terminology, pharmacology information, and/or insurance terminology.
  • Strong knowledge of operations of manual and automated office systems and procedures.
  • Strong operational skills with attention to detail.

VNS Health is a nonprofit home and community-based health care organization that has been innovating in healthcare for over 125 years. We are committed to health and well-being, helping people live, age, and heal where they feel most comfortable, in their own homes, connected to their family and community.

We offer a range of benefits, including guaranteed hours, 401k retirement plan, employee assistance programs, dental benefits, vision benefits, license and certification reimbursement, life insurance, discount program, holiday pay, continuing education, wellness and fitness programs, and mileage reimbursement.