Fitness Club Representative
2 days ago
Crunch Fitness is seeking a highly motivated and customer-focused Member Services Representative to join our team at Undefeated Tribe. As a key member of our front desk team, you will be responsible for providing exceptional service to our members and guests, ensuring a warm and welcoming environment that exceeds their expectations.
Key Responsibilities:- Deliver exceptional customer service to members and guests, consistently demonstrating a positive and enthusiastic attitude.
- Assist with membership sales, retail, and tanning product sales, promoting membership privileges and services.
- Check in members and guests, resolving any issues or concerns in a professional and courteous manner.
- Communicate special events and promotions to members and guests, ensuring they are informed and engaged.
- Facilitate member requests and forward to management as needed, maintaining a professional and courteous disposition.
- Be an expert in all club facilities, services, programs, and schedules, providing accurate information to members and guests.
- Maintain a clean and organized work area, adhering to company standards.
- Minimum 1 year of experience in a service-oriented position, preferably in a fitness or customer-facing environment.
- Ability to communicate effectively, demonstrating proficiency in reading and writing skills.
- Strong customer service orientation, with a focus on delivering exceptional member experiences.
- CPR/AED certification required (can be obtained within 30 days of hire).
- Must be able to lift or move up to 50 pounds.
- Physical effort required for daily duties includes prolonged standing and walking.
$12-14/hour + Commission, with benefits including PTO, subsidized health insurance, basic life and AD&D, HSA, short-term disability, and free gym membership.
No travel required.
UDT is an Equal Opportunity Employer, a drug-free workplace, and complies with ADA regulations as applicable.
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