Banking Customer Service Representative
3 days ago
Vaco is seeking a highly skilled Banking Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences through voice calls, emails, chat, SMS, social media, and more.
Key Responsibilities- Provide timely and accurate responses to customer inquiries, ensuring a professional and energetic tone.
- Deliver exceptional service by going above and beyond to resolve customer issues and concerns.
- Offer customers the products and services they need to succeed financially, while educating them about the fundamentals and benefits of our products.
- Meet and/or exceed established team goals for quality and productivity.
- Recognize and escalate issues that negatively impact the customer experience through the appropriate channels.
- Associate or bachelor's degree.
- Banking experience required.
- Customer Support Center experience.
- General banking industry business knowledge.
- Bilingual in English and Spanish is a plus.
- 2+ years of customer service experience.
Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, sex, religion, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics.
Vaco is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation, please contact us.
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