Customer Service Representative

2 weeks ago


Baltimore, Maryland, United States The Sherwin-Williams Company Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Specialist to join our team at The Sherwin-Williams Company. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth.

Key Responsibilities
  • Provide excellent customer service, answering questions and resolving issues in a timely and professional manner.
  • Build and maintain strong relationships with customers, understanding their needs and preferences to provide personalized solutions.
  • Process sales transactions accurately and efficiently, meeting sales goals and targets.
  • Stay up-to-date with product knowledge, features, and benefits to effectively communicate with customers and drive sales.
  • Work collaboratively with colleagues to achieve sales goals and maintain a positive store environment.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • At least one year of experience in a customer-facing role, preferably in retail or sales.
  • Ability to read, write, and communicate effectively in English and Spanish.
  • Valid driver's license and reliable transportation.
  • Ability to lift up to 50 pounds frequently and up to 70 pounds occasionally.
Preferred Qualifications
  • Previous experience working in a delivery, retail, or customer service position.
  • Valid, unrestricted driver's license.
  • High school diploma or equivalent.


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