Customer Service Representative

4 weeks ago


Mableton, Georgia, United States MSC Industrial Direct Full time
Customer Care Representative

At MSC Industrial Supply Co., we're committed to delivering exceptional customer experiences. As a Customer Care Representative, you'll play a vital role in ensuring our customers receive the best possible service.

Key Responsibilities:
  • Process customer orders and resolve issues in a timely and efficient manner
  • Collaborate with vendors to source products and provide general web support
  • Utilize various systems to identify and address customer needs
  • Provide effortless customer experiences through multiple channels
  • Troubleshoot and resolve customer issues and concerns
Requirements:
  • High school diploma or equivalent experience
  • Excellent customer service and sales skills
  • Proficiency in systems used by the Representative, Customer Care role
  • Excellent communication skills, including the ability to speak and write standard business English

As a Customer Care Representative at MSC, you'll have the opportunity to work with a diverse range of customers and products. If you're passionate about delivering exceptional customer experiences and have a strong work ethic, we encourage you to apply.



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