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Club Operations Assistant

1 month ago

Mableton, Georgia, United States Planet Fitness Full time
{"Job Summary": "The Assistant Manager is responsible for assisting in the oversight of gym operations to ensure an exceptional member experience and a financially successful club.":{"Essential Duties and Responsibilities": "Key Responsibilities
  • Recruit, hire, train, and develop a high-performing staff consisting of Member Service Representatives, Trainers, and Custodians.
  • Maintain a welcoming atmosphere for all members, prospective members, and guests, ensuring staff follows superior customer service guidelines.
  • Assist with staff management and provide backup support to the Club Manager as needed.
  • Schedule and supervise staff.
  • Member service oversight – ensure staff provides a superior customer experience at all times.
  • Resolve or escalate employee issues or concerns.
  • Involved in all front desk-related activities, including:
  • Answering phones in a friendly manner and assisting callers with various questions.
  • Checking members into the system.
  • New member sign-up.
  • Taking prospective members on tours.
  • Facilitating all member requests, issues, and questions.
  • Overseeing the cleanliness and maintenance of the facility.
  • Ordering supplies using specific budgets based on club requirements.
  • Tracking statistics and reports (weekly, monthly, and annually).
  • Backup support for any employee who is absent.
","Qualifications/Requirements": "Requirements
  • Superior customer service skills, preferably in the fitness industry.
  • Experience working as a Member Service Representative at Planet Fitness.
  • Solid supervisory, diplomacy, and listening skills.
  • Basic computer proficiency (Microsoft Suite).
  • Hard working, enthusiastic, and energetic.
  • Strong problem resolution skills.
  • Current CPR Certification required.
  • High school diploma/GED equivalent required.
  • Must be 18 years of age or older.
","Physical Demands": "Work Environment
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.
","Disclaimer": "Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state, and federal law."}