Customer Service Representative

1 week ago


Mableton, Georgia, United States MSC Industrial Direct Full time
Customer Care Representative - Omnichannel

At MSC Industrial Supply Co., we're committed to delivering exceptional customer experiences. As a Customer Care Representative - Omnichannel, you'll play a vital role in achieving this goal.

Key Responsibilities:
  • Process orders, troubleshoot issues, and complete returns via various inbound interaction types.
  • Collaborate with vendors to source products and provide general web support.
  • Utilize MSC processes and applications to identify and address customer needs.
  • Deliver effortless customer experiences through personalized and profitable interactions.
Requirements:
  • High school diploma or equivalent experience.
  • Excellent customer service and sales skills.
  • Proficiency in MSC systems, including AS400, Oceana, and the MSC website.
  • Excellent communication skills, including the ability to speak and write standard business English.
Why MSC?

We're a leading North American distributor of metalworking and MRO products and services. Our commitment to customer satisfaction and employee development makes us an ideal place to build a career.



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