Fitness Operations Assistant

4 weeks ago


Mableton, Georgia, United States Planet Fitness Full time
Job Summary

The Assistant Manager will be responsible for supporting the effective management of gym operations to ensure an exceptional member experience and a financially successful club.

Key Responsibilities
  • Staff Management
    • Assist in recruiting, hiring, training, and developing a high-performing staff consisting of Member Service Representatives, Trainers, and Custodians.
  • Member Experience
    • Assist in maintaining a welcoming atmosphere for all members, prospective members, and guests, ensuring staff follows superior customer service guidelines.
  • Club Operations
    • Assist with staff management and provide backup support to the Club Manager as needed.
  • Front Desk Activities
    • Involved in all front desk-related activities, including answering phones, checking members into the system, new member sign-up, and facilitating member requests and issues.
  • Cleanliness and Maintenance
    • Assist in overseeing the cleanliness and maintenance of the facility.
  • Reporting and Statistics
    • Assist in tracking statistics and reports (weekly, monthly, and annually).
Qualifications and Requirements
  • Superior customer service skills, preferably in the fitness industry.
  • Experience working as a Member Service Representative at Planet Fitness.
  • Solid supervisory, diplomacy, and listening skills.
  • Basic computer proficiency (Microsoft Suite).
  • Hard working, enthusiastic, and energetic.
  • Strong problem resolution skills.
  • Current CPR Certification required.
  • High school diploma/GED equivalent required.
  • Must be 18 years of age or older.


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