Shift Manager
4 weeks ago
Dave's Hot Chicken is a rapidly expanding new concept, serving Nashville style Hot Chicken. As a local, family owned franchise, we are excited to bring this extremely successful concept from Los Angeles to Portland and all of Oregon.
Job SummaryThe Shift Leader is responsible for ensuring all Restaurant activities are consistent with and supportive of the Restaurant's business plan. They will work with the Restaurant Management Team to ensure all Team Members are performing their job responsibilities and meeting expectations.
Key Responsibilities- Perform leadership, management, and organizational tasks while supervising fellow Team Members, monitoring their performance, and delegating tasks appropriately.
- Greet guests, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions.
- Handle guests' concerns and complaints professionally and calmly to resolve problems according to Restaurant Policy.
- Ensure Team Members work together with their Teammates to prepare items on the DHC menu while following cooking instructions, safety procedures, and sanitary requirements.
- Ensure Restaurant cleanliness is conducted daily by delegating the clearing of tables, sweeping and mopping floors, washing/sanitizing/disinfecting kitchen utensils and high touch-point areas, and servicing restrooms.
- Follows all company guidelines for food and cash controls; follows all cost control guidelines to maintain and minimize Restaurant costs; properly uses all products, supplies, and equipment facilities.
- Balance cash drawers and prepare cash deposits as assigned by the Restaurant Management Team.
- Organize shift schedules for Team Members and monitor attendance, tardiness, and time off.
- Effectively plan, organize, and implement all daily operational routines and activities.
- Complete all required administrative duties and daily paperwork including required checklists.
- Be able to perform all Crew Member tasks.
- Must be at least 18 years old and fluent in English.
- 6-12 months in a comparable shift leadership role.
- Effective communicator with Teammates and the Restaurant Management Team.
- Be flexible to work nights, weekends, holidays, opening and closing shifts.
- Have the ability to stand for long periods of time, bend and stoop, and lift 50 - 75 lbs. comfortably.
- Be able to work in close quarters and around heat.
- Have a commitment to guest satisfaction.
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